Director of Cloud Operations, Lambda

• You must possess the ability to work in a “freedom & responsibility” environment with strong context, but minimum guidance
• Passion for AI, and experience working at or closely with Cloud Service Providers are major pluses
• 15+ years of experience in technical systems (HPC, networking, storage)
• 5+ years experience in managing the operation of large scale environments
• Experience setting strategy, multi-year execution roadmap & metrics for SRE
• Experience in service management processes (ex: Incident Management, Change Management, Alert Management)
• Experience defining, monitoring & tracking SLOs for infrastructure and services
• Experience with managing geographically distributed teams
• Experience managing multiple managers across a wide spectrum of functions
• Knowledgeable in distributed systems and redundancy / high-availability and performance optimizations
• Familiar with security and risk mitigation for a cloud-based environment
• Familiar with compliance regimes (SOC2, ISO etc.)
• Familiarity with using analytics to forecast and optimize operations teams to ensure appropriate resource allocation
• Ability to work well under deadlines and structured project plans, but also comfortable with high-frequency change

Desirable

• We’re looking for a Cloud Operations Director that has experience supporting large-scale logical operations of computing, storage and networking systems
• As a leader of this pillar within the Engineering organization, you will be responsible for the teams that configure and maintain our fleet and the teams that operate our cloud service
• You will define ambitious SLOs and drive towards them in close collaboration with partners across the company (e.g. DC operations, supply chain, observability, tooling development)
• Lead and grow a multi-region, global cloud systems team to 50+ and beyond
• Drive operational excellence - Ensure that
• Lambda’s cloud services meet the industry’s highest reliability standards
• Lambda’s fleet operates most cost-effectively
• The department responds to and resolves escalated customer issues quickly and thoroughly
• Lambda configures and maintains systems effectively and efficiently
• Identify key metrics to measure reliability and efficiency, drive their implementation within the team and with cross-functional partners, then use the data to relentlessly drive continuous improvement
• Spearhead the development of new functions and processes to enhance operational effectiveness
• Manage communication of progress and status with internal stakeholders and customer groups across different locations and time zones
• Maintain comprehensive documentation of processes and ensure project visibility throughout the deployment
• Interview, mentor, and coach new team members to foster their professional growth and development