Product Marketing, Assembled
$155-195k
+ Stock options
Customer support workforce management platform
Open for applications
Customer support workforce management platform
101-200 employees
Open for applications
$155-195k
+ Stock options
101-200 employees
Company mission
To create a support operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead.
Role
Who you are
- You have 5+ years of having seen it before, having done it before, and knowing how to build product-led stories that break through the noise
- You’re motivated by the customer, what they need, and how they use our product. You know how to leverage your understanding of the buyer and user journey to help improve the product experience as well as the messaging around it
- You’re a super-connector and people-person who can flex in collaboration with any kind of team, including Sales, Product, and Customer Success and Support. You have a history of rock-solid cross-functional relationships
- You're resourceful at your core. This means thriving in uncertainty, showing grit in the face of roadblocks, and finding new, better ways to get the job done
- You're a systems thinker, first and foremost. You can see the forest for the trees to make decisions that are good for the collective experience, and know when to lean on data and when to trust your gut
- You're unafraid of the details, and are well-versed in organizing allthethings to get the important stuff right
- You're excited about having a positive impact on customer support teams. Knowledge about or experience in this world isn’t required, but it is welcome!
- You’re a kind, collaborative, empathetic, and flexible person who is down to get in the boat and help us row!
What the job involves
- As a critical hire on the Marketing team (and 1 of 2 Product Marketers), you’ll be empowered to run (and run fast) when it comes to go-to-market strategy, sales enablement, persona development, pricing/packaging, and more. You’ll be expected to think like a GM and execute like an Olympian
- Build the product marketing foundation underlying our go-to-market approach, including message house, personas, competitor deep-dives, and so much more
- Tackle big-picture storytelling at the brand, category, and investor-facing level
- Take full creative control over how our story comes to life across the website, demo videos, sales pitches, and campaigns
- Help shape product strategy (through deep understanding of the customer) and own product announcements, from concept to launch
- Implement strategy and process around consistent, high-quality content creation for organic, paid, and other efforts
- Take the lead on bringing new products to market through impactful launches, cohesive storytelling, and proven
Our take
Assembled's platform helps companies manage and scale their customer support services. Customer service management is just one of the many areas that are being overhauled by digital transformation. Assembled helps streamline cumbersome and error-prone customer support processes - such as planning support rosters, forecasting demand, and evaluating team performance.
Assembled already counts companies like Zoom, GoFundMe and Stripe on its customer books, and finds huge opportunity in key industries like eCommerce and food deliveries that have been seeing massive digital overhauls. Having received significant investment, the company seems set on continued growth, with funds cited to support product development as well as help launch its CX Scholars initiative, that will commit a percentage of revenue to continuing education for support workers.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Career progression
"At Assembled, because of the companies rapid growth, I constantly feel like I'm working on big, impactful projects that push me way outside of my..."
Funding (last 2 of 3 rounds)
May 2022
$51m
SERIES B
Mar 2021
$16.6m
SERIES A
Total funding: $70.7m
Company benefits
- Equity package
- Insurance coverage
- 401k
- CSA Credit
- Stipend for use at any Assembled customer
- Professional development stipend
- Wellness stipend
Company values
- Act like a support agent - It's a mentality and an operating principle. It means meeting every challenge with rigor, empathy, and efficiency. Doing it because you care. Listening first, solutioning next.
- Get on the plane - We are biased towards action, and don’t wait to pitch in, help out, or to go the extra mile, every time. Sometimes, you just need to get on the plane — literally and figuratively.
- Make feedback a gift - The beauty of Assembled is rooted in the interplay of two traits — our diversity of perspectives and backgrounds and our willingness to give and receive feedback.
Company HQ
Mission District, San Francisco, CA
Articles
Leadership
Ryan Wang
(CEO & Co-Founder)Studied at the University of Chicago and worked as a Senior Consultant at The Greatest Good. Previously a Software Engineer at Stripe.
John Wang
(CTO & Co-Founder)Studied Computer Science at MIT and worked as a Freelance Software Developer before joining Stripe.
Brian Sze
(Co-Founder)A Stanford graduate who worked in Investment Banking at RBC Capital Markets. Previously Head of Business Operations at Stripe.
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