Business Operations, Fay
$165-190k
Personal dietician & nutrition platform
Be an early applicant
Personal dietician & nutrition platform
201-500 employees
Be an early applicant
$165-190k
201-500 employees
Company mission
To increase access to affordable, inclusive nutrition counselling.
Role
Who you are
- 5–7 years in business operations, strategy, chief of staff, or similar roles at a high-growth startup or tech company; MBA preferred
- Strong analytical skills with experience working directly with data, dashboards, and reporting (SQL preferred or willingness to learn)
- Proven ability to own metrics and operating cadence in a fast-paced environment
- Strong prioritization and judgment in ambiguous, high-change environments
- Experience working across multiple functions and managing cross-functional execution without direct authority
- Excellent communication skills, including writing clear, structured memos and presentations for senior audiences
- Background in healthcare, marketplace, or operations-heavy environments preferred
- Highly organized, detail-oriented, and proactive in identifying problems before raised
- Motivated by outcomes over ownership and effective in collaborative environments
What the job involves
- This Business Operations role sits at the center of the Patient and Provider Operations organization, which powers the flywheel connecting clinical quality, payer trust, provider economics, and patient retention. It brings together Patient Experience, Provider Operations & Growth, and Clinical Operations
- This is a strategic, analytical role grounded in operations. The most immediate need for this position is to own the data and insights that drive decision-making, develop a strong understanding of patient and provider supply and demand dynamics, and translate those insights into actionable recommendations
- You will also help build and maintain the operating systems that keep a fast-moving, complex organization aligned and executing effectively
- Partner with Patient and Provider team leads to generate insights on patient and provider cohorts and identify opportunities to reduce churn and improve retention
- Conduct market and competitive analysis to inform positioning across clinical quality, provider economics, and patient experience
- Lead deep-dive analyses on strategic and operational questions and translate findings into clear recommendations and priorities
- Own analysis of supply and demand dynamics in the patient and provider marketplace, helping shift toward a more predictive model
- Support Provider Growth in identifying where to focus onboarding efforts (e.g., geographies, provider profiles)
- Evaluate new initiatives and clarify what is driving impact, and what is not
- Build and maintain the operating cadence across Patient Experience, Provider Growth & Operations, and Clinical Operations
- Own weekly metrics reviews, OKR tracking, and monthly reporting, including dashboards and performance analytics
- Surface risks, identify gaps, and drive accountability across cross-functional initiatives
- Partner with Product, Payer Operations, and other internal teams to operationalize new features and ensure real-world needs shape product decisions
- Act as connective tissue across teams by surfacing insights, resolving misalignment, and helping navigate ambiguity
- Own early-stage processes, programs, or capabilities without clear ownership
- Build, test, and scale new initiatives, then transition them to long-term owners
- Support hiring and org-building as the team scales
- Take on ambiguous, high-priority problems with full ownership
Our take
It is widely accepted that access to holistic nutrition support is a more healthy approach to weight loss than other options. Fay is transforming nutrition counselling by linking individuals with registered dietitians through an insurance-covered platform.
Emerging from stealth in 2024, the company aims to address the widespread need for accessible and high-quality nutritional care in the US. It has an extensive network of dieticians that spans all 50 states, offering tailored nutrition plans to users. For these dieticians, the platform can help them establish their practices, manage insurance claims and match with clients.
With more than 2,300 dieticians on the platform and customers like Amazon, Microsoft, and Pepsi, Fay has made it possible for more than 200M Americans to receive personalized nutrition and lifestyle counseling. But it isn't slowing down anytime soon, as demand grows for weight management and metabolic health solutions, the company is partnering with giants such as Amazon and securing major funding to stay ahead of the curve.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Feb 2025
$50m
SERIES B
May 2024
$20m
SERIES A
Total funding: $75m
Company benefits
- Health and wellbeing: We offer One Medical memberships and best-in-class health insurance including medical, dental, and vision
- Paid Time off: You’ll get all federal holidays off as well as 20 Paid Time Off days
- 401k: We help you save for retirement with a 401k plan
- Parental leave: We offer generous parental leave for birthing and non-birthing parents
- Hybrid working: We offer both fully remote and in-person opportunities. We’re building hubs in SF and NYC
- Equipment: We let you choose a laptop, monitor, and any other tool you need to be productive and work comfortably
- Equity: You’ll have a stake in the company you’re building
- Team offsites: Routine team gatherings in fun places with cool team events
- Food: Select meals paid for by the company
- Movement & Wellness Stipend: Use it to cover a gym membership fee, or something else for your wellness
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sam Faycurry
(Co-Founder & CEO)Previously worked as CTO and Founding Member of Better Together, and was a Consultant at Accenture.
Mark Stefanski
(Co-Founder & CTO)Previously worked at Google, most recently as Software Tech Lead. Went on to become VP of Software for Compology.
Salary benchmarks
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