Senior Account Manager, Bigblue
3-5 days a week in office (9th Arrondissement, Paris)
Logistics for eCommerce brands
Open for applications
Logistics for eCommerce brands
201-500 employees
Open for applications
3-5 days a week in office (9th Arrondissement, Paris)
201-500 employees
Company mission
To enable eCommerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience.
Role
Who you are
- Min 3+ year of experience in a CSM/Account Management/Sales position
- Doer-mentality
- Hustling multi-tasker and thrive in a fast-paced environment
- Not afraid of operational day-to-day
- Problem-solver
- FRENCH bilingual and fluent in English
- Excellent interpersonal skills
Desirable
- Entrepreneurial spirit
- Passion about digital and making life simpler with technology
- Challengers: you like solving new problems and are never settling for how something ‘has always been done’
- If you speak another language (Spanish, German)
What the job involves
- As an Account Manager, you will be responsible for retaining and building Bigblue key accounts, the most promising European D2C brands, and play a central role in their success
- Build and maintain strong relationships with merchants in your portfolio
- Support the various stakeholders in their day-to-day use of the Bigblue service
- Be a trusted advisor and a business advocate for our merchants
- Contribute to our merchant’s strategic development and identify metrics that drive growth
- Manage and deliver against complex goals where strategy is not defined. Make tradeoffs between short-term customer needs and longer-term company investment
- Identify new opportunities and upsell
- Study positive and negative merchant’s feedback trends. Establish improvement plans and manage expectations
- Use customer feedback and market trends to contribute to the development of new features and improve merchants’ experience with Bigblue
- Identify and optimize internal improvements that can benefit a large set of customers (e.g. driving efficiencies through tools and processes)
Application process
- 1. Informal discovery call (Google Meet)
- 2. Experience deep dive (Google Meet)
- 3. Case-study
- 4. On-site interviews (in our Paris offices, half-day)
- 5. References
Our take
Consistent order fulfilment, logistics, and positive customer experiences are essential for the success of eCommerce businesses of any scale, but achieving this can be expensive - particularly for small businesses. Logistics providers often charge monthly rates that don't reflect the scale of a business, leaving businesses with no budget to optimize their customers' experiences.
Bigblue provides an eCommerce and customer-experience toolkit, providing end-to-end order fulfillment services such as product storage and package picking, personalized packaging, delivery, and inventory analytics. The company specifically focuses on providing its services to businesses of any scale by only charging for products that have been shipped, whilst also connecting directly with all major eCommerce platforms.
Bigblue’s main challenge will be competing with other logistics companies, including Cubyn, Hive and Huboo. Bigblue’s intelligent pricing system (which charges companies relative to their size), and its focus on providing an end-to-end customer experience, has set it apart. Combined with a $15 million raise in 2022, Bigblue is set to become an increasingly bigger part of the logistics market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$3.6m
SEED
Total funding: $18.6m
Company benefits
- All shareholders: We think a great work investment should be rewarded. That’s why every employee at Bigblue gets a stock option package.
- Remote work options: To meet our Bigbluers' needs, we offer remote work options for two days every week, as well as an additional week per quarter.
- Connect with your team: We organise off-sites and events to spend time together. Team members cook healthy lunches and share quality time.
- Transparent salary grid: We are committed to fairness. Our transparent salary grid eliminates gender or ethnic pay gaps and ensures equal pay for equal work.
- Full health coverage: We provide every Bigbluers healthcare and wellbeing insurance, 100% covered by Bigblue.
- Nourish your creativity: Enjoy fresh fruits and snacks every day. Join knowledge-sharing sessions to discover new insights with your team.
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Mathias Griffe
(Co-Founder & Co-CEO)Alongside Bigblue, Mathias is the Founder of Standing on the Shoulders of Giants Newsletter. He previously worked as a Mobile & TV DevOps at Vimeo and as a Software Engineer at Apple.
William Meunier
(Co-Founder & Co-CEO)Previously an Energy Transition Consultant at EDF, a Power & Renewables Consultant at IFC, and the Haiti Head of Operations at 10Power.
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