Workplace IT Support Analyst, Equals
5 days a week in office
Payments, cards, and expenses, made simple
Be an early applicant
Payments, cards, and expenses, made simple
201-500 employees
Be an early applicant
5 days a week in office
201-500 employees
Company mission
To make money management as simple as possible for their customers.
Role
Who you are
- We believe that certain skills are essential to be successful in this role and these are detailed below. You may not have all the other skills we have outlined as desirable; we understand that and will still welcome your application
- Previous experience in a 1st Line IT Support or Service Desk role (or strong equivalent experience)
- Strong customer service and communication skills
- Basic understanding of networking concepts (DNS, DHCP, TCP/IP)
- Experience with ticketing systems (e.g. Jira)
Desirable
- Experience in an ITIL-based service environment
- Exposure to cloud platforms (Microsoft Azure / AWS)
- Knowledge of endpoint management tools (Intune / Jamf)
- Relevant certifications (CompTIA A+, ITIL Foundation, Microsoft Fundamentals)
What the job involves
- The Workplace IT Support - 1st Line is responsible for providing first-level technical support to end users, ensuring issues and service requests are logged, triaged, and resolved efficiently. The role acts as the primary point of contact for IT-related issues and plays a critical role in maintaining business continuity and user satisfaction
- Serve as the first point of contact for IT support via Slack and ticketing system
- Log, categorise, prioritise, escalate, and resolve IT issues and service requests in line with SLAs
- Provide first-time fixes where possible and escalate unresolved issues to 2nd/3rd line support
- Communicate clearly with users regarding issue status and resolution times
- Troubleshoot hardware, software, and network issues (desktops, laptops, printers, peripherals)
- Support Microsoft Windows and/or macOS operating systems
- Assist with Microsoft 365 applications
- Perform basic user account administration
- Support VPN, remote access, and basic connectivity issues
- Set up IT equipment for new starters (laptops, peripherals, access rights)
- Collect leavers equipment promptly
- Maintain accurate asset records and user documentation
- Follow IT security and access control procedures and keep documentation up to date
- Create and update knowledge base articles and support documentation
- Identify recurring issues and suggest improvements to systems or processes
- Adhere to ITIL-aligned service management practices
- This is a full-time, office-based role (Monday to Friday), covering business hours with occasional out-of-hours or on-call support where needed
Salary benchmarks
Our take
Born in 2005 out of a desire to use technology to give customers a better deal, Equals' mission is to make money simple for everyone. Founded under the name "FairFX", Equals has been helping customers move and manage their money for years. The company consists of three brands, all working together to provide financial solutions for personal and business customers alike.
Having started as a foreign exchange platform, Equals is evolving into a broader money management platform, moving from originally international payments and travel money towards integrated money management solutions for consumers and businesses. The company covers a number of elements: travel, business expenses, personal finance, and payroll.
Equals has built great customer loyalty, strengthening its position in launching new products and helping it become a dominant force in the payments market. Looking to expand its financial services options for customers and secure its future, Equals completed an acquisition by embedded finance platform Railsr in 2025.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Company benefits
- Contributory pension
- Life assurance
- Health insurance through BUPA
- Our Employee Assistance Programme offers a 24/7 confidential advice line for health, bereavement and other areas of support
- 25 days holiday per year + your birthday off
- We are members of the cycle to work scheme
- We offer Season Ticket Loans
- Free onsite Nuffield Health gym & pool (London) and discounted gym membership elsewhere
- Interbank currency rates on travel money and international transfers
- Opportunities for progression, development and learning new skills
Company HQ
City of London, London, UK
Leadership
Ian Strafford-Taylor
(CEO)Before launching Equals, Ian was one of the founders of FairFX and was appointed a Director in 2007, Ian has also held a number of senior banking roles at Morgan Stanley and UBS.
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