Enterprise Customer Success Manager, HiBob
Danish-Speaking · Benelux
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2+ days a week in office
A modern HR platform powering productivity, engagement, and retention
Posted today
A modern HR platform powering productivity, engagement, and retention
1001+ employees
Posted today
+ Share options
2+ days a week in office
1001+ employees
Company mission
To create a modern work experience that empowers organisations to be remarkable.
Role
Who you are
- Considerable experience in Enterprise Customer Success or Strategic SaaS Account Management
- Proven experience managing large, complex Enterprise customers within a modern B2B SaaS environment
- Experience managing strategic portfolios of approximately 15-20 high-touch Enterprise customers or comparable enterprise account ownership
- Strong commercial acumen with experience supporting or owning renewals, retention, expansion and customer growth
- Experience using customer health, product usage and engagement data to proactively drive adoption, identify risks and improve customer outcomes
- Proven ability to build credibility with executive stakeholders including CHROs, CIOs, CFOs and senior business leaders
- Experience leading Executive Business Reviews, strategic planning sessions and value realisation conversations
- Strong multi-threaded stakeholder management across multiple functions and seniority levels
- Experience working cross-functionally with Sales, Product, Engineering, Professional Services and Support to deliver customer outcomes
- Experience supporting customers through complex change programmes, business transformation or technical implementations
- Comfortable using AI and automation tools to improve productivity, account planning and customer engagement
- Excellent communication, presentation and stakeholder management skills
- Fluent in Danish and English (written and spoken)
- Based in the Netherlands (within commutable distance to our Amsterdam office) and able to travel across the Benelux region as required
- Enjoy managing a small portfolio of strategic Enterprise customers
- Thrive on building executive-level relationships and becoming a trusted advisor
- Naturally balance customer advocacy with commercial thinking
- Like working cross-functionally to solve complex customer challenges
- Enjoy using data, customer health insights and AI to deliver better customer outcomes
- Are looking to deepen your Enterprise Customer Success career within one of Europe's fastest-growing SaaS businesses
Desirable
- Experience working within HR Tech, HCM, HRIS or People Technology
- Experience managing multinational Enterprise customers
- Experience working within a multi-product SaaS platform
- Familiarity with value-selling methodologies such as MEDDPICC, MEDDIC, Sandler or similar
- Experience using Customer Success platforms such as Gainsight, Totango, Vitally, Planhat or similar
What the job involves
- We're looking for an experienced Enterprise Customer Success Manager to manage a portfolio of strategic Enterprise customers across the Benelux region
- This is a highly strategic, high-touch Customer Success role. You'll partner with senior stakeholders across HR, IT, Finance and executive leadership to help customers realise measurable business value from HiBob, maximise adoption across multiple products and modules, and deliver successful long-term renewal and expansion outcomes
- You'll manage a portfolio of approximately 15-20 complex Enterprise customers, balancing executive engagement, commercial awareness and proactive account strategy. This role is best suited to someone who is already operating as a strategic Enterprise Customer Success Manager within a modern B2B SaaS organisation
- Working closely with Account Managers, Renewal Managers, Product, Professional Services, Engineering and Support, you'll become a trusted advisor to your customers while representing the voice of the customer internally
- Own a strategic portfolio of Enterprise customers across the Benelux region, building trusted long-term partnerships with executive stakeholders
- Build and execute tailored Success Plans aligned to customer business goals, adoption milestones, product usage and measurable business outcomes
- Lead Executive Business Reviews (EBRs), strategic planning sessions, adoption workshops and roadmap conversations with senior stakeholders
- Build multi-threaded relationships across HR, People, IT, Finance, Procurement and executive leadership to maximise adoption and long-term customer value
- Monitor customer health, product usage and engagement data to proactively identify risks, opportunities and customer trends
- Develop and execute risk mitigation plans that improve customer retention and long-term success
- Drive adoption across HiBob's suite of products by aligning platform capabilities to customer business priorities
- Partner closely with Account Managers and Renewal Managers to support strategic renewal planning and identify value-led expansion opportunities
- Represent the voice of the customer internally by collaborating with Product, Engineering, Marketing, Professional Services and Support teams
- Maintain high-quality account documentation including stakeholder maps, Success Plans, executive summaries, renewal strategies and risk assessments
- Leverage AI and customer intelligence tools to improve account preparation, customer engagement, documentation and productivity
Salary benchmarks
Our take
Developing and maintaining talent is a big challenge for companies that are scaling quickly. Hibob are trying to be one of the solutions.
There are an increasing number of startups attracting huge amounts of investment and being pushed to scale their business fast, meaning the customer base for Hibob's services, whilst already large, is growing.
Hibob has attracted high-profile customers like Fulham FC, eToro, and Receipt Bank, which gives them great credibility for selling to other companies.
Hibob's acquisition of Cassiopeia - a Workplace Relationships Analytics Startup, will afford companies better insights to improve team communications and support flexible work models. Together, they wish to offer thousands of companies the tools they need to maximize the employee experience in our increasingly digital world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Sep 2024
$150m
SERIES E
Sep 2023
$150m
LATE VC
Total funding: $715m
Company benefits
- Company share options plan
- Flexible hybrid working model
- Work from home allowance: to get your home office set up how you like it
- Volunteering days: Two days each year to support your community
- Employee referral program paying up to $2,500 for each successful referral
- Work from anywhere: Temporary remote work from anywhere in the world for up to two months (after six months of employment)
- Fun company and team social events (locally and virtually with our global teams)
- Bob Balance Days: A company-wide long weekend at the beginning of each quarter (four additional days of leave)
- Generous annual leave allowance
- Pension scheme or savings plan
- Birthday day off: Take the day off and receive a special gift
- Headspace subscription to help look after your mental health
- Cash allowance for health insurance
- Travel season ticket loan
Company values
- Bring me, win as we: When we come together as a global team, we can build something trailblazing. Every Bobber can show up as their authentic self, strengthening the connections in our village and having an exponential impact.
- Build the exceptional: Everyone contributes to building the exceptional at HiBob. We are leading the way in what a functional, flexible, and fun HR platform and mindset looks like.
- We do what we say: We are intentional and take pride in aligning our actions with our words. We deliver today on the promises we made yesterday. We actively use our product and seek to drive best practices.
- Trust and empower each other: Bobbers shine when those around them shine, too. We hire smart people who have the freedom to do their jobs in the best possible way.
- Interact with transparency and openness: Information is a resource to be shared, not a resource to be guarded.
- Grow through what we go through: We need to be agile and adapt. With every challenge and experience we go through, we learn, improve, and remain resilient.
Company HQ
London, UK
Articles
Leadership
Israel David
(Co-Founder & CTO)Previously SVP of Technology at Kenshoo, VP of IT Business Management at VMware, and VP/GM at 48Upper.
Ronni Zehavi
(Co-Founder & CEO)Previously co-founded Team8 and Cotendo. He also spent two years at Akamai Technologies as a Senior VP and GM of the Security Division.
People progressing
Joined HiBob in 2021 as SMB Customer Success Manager and grown to lead the Global SMB Account Manager team in the Customer Growth division, driving scalable growth and success with global customers.
Joined the CX team in 2018 and helped build the SMB CSM team as one of its first members. Has progressed through leadership roles and is now Head of SMB Customer Success, driving adoption & retention.
Joined as a Customer Success Manager in 2022 before moving to our Sales Engineering team after 18 months. Has since been promoted to Senior Sales Engineer, supporting our Partnerships team.
Diversity, Equity & Inclusion at HiBob
- Our success depends on our people, and we want HiBob to be a workplace where everyone can feel a sense of belonging and thrive. To achieve this, we are committed to being proactive at all levels, ensuring that our workforce reflects the communities in which we live, work, and hire. We are open to all talent. All qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class* (*US only).
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