Senior Customer Success Engineer, Apollo

• 7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services
• Strong understanding of software development, APIs, and web technologies
• Proven experience managing high-value accounts and delivering a white-glove experience
• Familiarity with microservices architecture, distributed systems, and cloud-native technologies
• Experience working with software engineering teams as primary customers and points of contact
• Skilled at engaging senior engineering leaders and platform teams at large enterprises
• Experience in project and change management, ideally with certifications such as ScrumMaster or PMP
• A track record of driving measurable results and helping customers achieve their goals
• Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers

Desirable

• We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises
• In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts
• These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements
• As their trusted advisor, you’ll guide them through complex challenges and celebrate their wins every step of the way
• Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
• Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
• Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
• Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management
• Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
• Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
• Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
• Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams