Senior Customer Success Engineer, Apollo
Central/East US
$147.1-173k
OTE
+ Equity
More information about location
API orchestration platform for AI agents, web, and mobile apps
Job no longer available
API orchestration platform for AI agents, web, and mobile apps
101-200 employees
Job no longer available
$147.1-173k
OTE
+ Equity
More information about location
101-200 employees
Company mission
To help developers and engineering teams build better software faster with a declarative, graph-based approach to API orchestration, accelerating application development and delivering, better more cohesive experiences, and now extending that same approach to power AI agents and agentic applications.
Role
Who you are
- 7+ years of experience in a technical, customer-facing role such as Technical Customer Success, Technical Account Management, Sales Engineering, Technical Support, or Professional Services
- Strong understanding of software development, APIs, and web technologies
- Proven experience managing high-value accounts and delivering a white-glove experience
- Familiarity with microservices architecture, distributed systems, and cloud-native technologies
- Experience working with software engineering teams as primary customers and points of contact
- Skilled at engaging senior engineering leaders and platform teams at large enterprises
- Experience in project and change management, ideally with certifications such as ScrumMaster or PMP
- A track record of driving measurable results and helping customers achieve their goals
- Exceptional interpersonal and communication skills, with the ability to build trust and influence decision-makers
Desirable
- ScrumMaster or PMP certification
- Experience working with APIs, particularly GraphQL
- Hands-on experience with cloud platforms (AWS, GCP, Azure) and core compute services
- Previous experience in a startup environment
What the job involves
- We’re looking for a Senior Customer Success Engineer to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world’s largest enterprises
- In this high-impact role, you’ll build deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts
- These customers rely on Apollo’s expertise to guide their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements
- As their trusted advisor, you’ll guide them through complex challenges and celebrate their wins every step of the way
- Serve as the primary point of contact for Enterprise customers, orchestrating their entire journey once they become Apollo customers
- Own product adoption for your accounts, working in close partnership with sales to co-pilot their success
- Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges
- Plan and oversee service delivery engagements with professional services and solution architects as part of service delivery management
- Regularly engage with customers to address their questions, align on goals, and connect them with the right resources for success
- Translate technical solutions into tangible business value, showing customers how Apollo can generate revenue and reduce risks
- Develop and maintain customer success plans, capturing goals, roadmaps, and strategies for long-term success
- Act as an internal advocate for your customers, ensuring their needs are prioritized and supported across Apollo teams
Our take
Apollo provides technology to help startups and enterprises build apps using GraphQL. It provides the data graph layer connecting modern apps to the cloud, and is the industry standard implementation for GraphQL.
Apollo claims that GraphQL wins out over competing REST APIs by offering a slicker, more bug-resistant service that does not require complex data fetching code. Certainly, the benefits of GraphQL become apparent with more complex web services or mobile applications, and this is the direction in which companies are increasingly headed as business shifts online. As such, it is unsurprising that Apollo count PayPal, New York Times, and Walmart among a roster of high-profile clients.
In recent years, Apollo has shifted online and its products are in high demand. Due to this, the company has both the resources and the strong industry reputation to continue offering it at the highest grade. Its 2022 launch of "Supergraph", a software layer designed to unify disparate data feeds and create one source for front-end developers, is a good demonstration of the company's continued dedication to innovating.
Steph
Company Specialist at Welcome to the Jungle
Insights
126% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Aug 2021
$130m
SERIES D
Jun 2019
$22m
SERIES C
Total funding: $183.4m
Company benefits
- Globally distributed company: No return-to-office for us. We believe in the strengths that come with being a globally distributed company. Our 220+ Apollonauts located in 10 countries and 13 time zones thrive on working from home, learning from each other, and avoiding long commutes and traffic jams (although that hike to the kitchen for snacks between meetings can be a real journey).
- Flexible Time Off (FTO): Whether it’s planning a vacation or taking some time to focus on your well-being, one thing matters to us: you have time to focus on you. Rest up, and make sure you share those travel pics when you get back. *For our UK and Canada teammates, we also offer "flexible time off in practice" which folds in your country-specific nuances so you may share the benefits of taking vacation that is restful, rejuvenating, and individualized for your needs.
- Full benefits package: We provide a variety of meaningful and competitive benefits based on whether you’re located in UK, Canada, or USA. When you go through the recruitment process, we’ll walk you through your country-specific package. No matter what life throws at you, rest assured that you and your family will be covered.
- Parental leave: Welcoming a new child is going to change your world, and we want to be here to support you when you need it. We offer leave for birthing and non-birthing parents, and a personal leave specialist to guide you through the process.
- Streamlined collaboration: Virtual “coffee chats”, tools that help us work as a distributed company, and a culture of documentation and global inclusivity ensure we stay connected and collaborate throughout the week.
- Company Kickoff: We believe in building meaningful connections with each and every Apollonaut. Once a year, we get the whole team together for our annual Company Kickoff where we learn, align, and most importantly, build relationships with each other. We can’t wait to see you at the next one!
Company HQ
SoMa, San Francisco, CA
Leadership
Matt DeBergalis
(Co-Founder & CEO)Founder of ActBlue and Meteor Development group. Former Engineer at NetApp. MSc in Electrical Engineering and Computer Science at MIT.
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