Senior Business Automation Manager, GitLab
Renewals
$102-160k
+ Equity Compensation & Employee Stock Purchase Plan. Salary applicable to CA/CO/HI/NJ/NY/WA/DC/IL/MN only
One DevOps platform
Open for applications
One DevOps platform
1001+ employees
Open for applications
$102-160k
+ Equity Compensation & Employee Stock Purchase Plan. Salary applicable to CA/CO/HI/NJ/NY/WA/DC/IL/MN only
1001+ employees
Company mission
To make it so that everyone can contribute. When everyone can contribute, users become contributors and we greatly increase the rate of innovation.
Role
Who you are
- 7+ years of experience in Revenue Operations, Business Automation, or Program Management
- A minimum of 2+ years in strategy or operations consulting or equivalent high-impact, cross-functional project leadership
- Deep understanding of B2B SaaS renewal and retention motions, with a track record of transforming manual processes into scalable systems
- Proven success driving initiatives at the intersection of business strategy, operations, and technology
- Experience collaborating across Product, Engineering, and Go-to-Market teams to deliver complex solutions
- Analytical mindset with strong systems thinking; comfortable working across tools, processes, and data flows to deliver outcomes
- Familiarity with Salesforce, Gainsight, Zendesk, and data analytics tools (Bonus: Experience applying AI/ML solutions to operational use cases)
- Excellent communication, stakeholder management, and change leadership skills
- Strong bias for action, with the ability to navigate ambiguity and prioritize impact in a fast-paced environment
What the job involves
- As a Senior Business Automation Manager within the Renewals organization, you will be a key strategic and operational leader driving the transformation of our renewals business
- Your focus will be on building scalable, data-driven automation across three core areas: Auto-Renewals, Self-Service, and AI-Powered Renewals Automation
- You’ll collaborate cross-functionally with Sales, Marketing, Product, Data Science, and Engineering teams to design, implement, and optimize end-to-end renewal processes that are seamless, predictable, and customer-centric
- The Renewals team at GitLab is a critical part of our customer retention engine, focused on delivering predictable, scalable, and value-driven experiences that help our customers realize the full value of GitLab. We are passionate about customer success, revenue growth, and operational excellence—and we're investing in automation to take all three to the next level
- Lead the design and execution of our Auto-Renewals strategy, including systems enablement, legal alignment, and performance optimization
- Build and scale a Self-Service Renewals motion, empowering customers to renew on their terms while improving efficiency and retention
- Partner with AI/ML and Data teams to implement AI-powered automation across the renewals funnel, including intelligent outreach, predictive analytics, and automated workflows
- Translate business goals into system requirements and influence product roadmaps for internal and customer-facing tools
- Own operational dashboards and metrics for automated renewals, continuously identifying areas for efficiency and innovation
- Serve as a strategic thought partner to senior leadership in setting automation roadmaps, KPIs, and long-term business impact goals
- Identify and remove blockers to automation through process redesign, systems optimization, and stakeholder alignment
- Champion a customer-centric approach by integrating frontline feedback and usage data into automation strategy
Our take
GitLab is an open-source collaboration platform for developers. It enables teams to build code quickly from anywhere without compromising on security or quality. GitLab already has an estimated 30M+ users from all over the world.
According to a 2021 GitLab report, 60% of developers can release code 2x faster with DevOps platforms that bring teams together and accelerate processes. It stands out by catering to programmers of all experiences. Gitlab's version control system helps streamline the process of creating, maintaining, and deploying code, whoever you are.
GitLab was in the right place to capitalize on the recent trend toward rapid digital transformation and remote working. This trend is expected to continue to grow, and with it, GitLab's popularity. With its successful 2021 IPO and the patronage of major brands such as Nasdaq and Jaguar Land Rover, GitLab is expected to solidify its position as the go-to platform for development teams.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Sep 2019
$268m
SERIES E
Dec 2018
$20m
SERIES D
Total funding: $434.1m
Company benefits
- We offer benefits to manage your health, wealth, and well-being regardless of location
- Flexibility in schedule to be there for life’s important moments
- Equity compensation & Employee Stock Purchase Plan offered
- Generous Paid Time Off
Company HQ
Financial District, San Francisco, CA
Leadership
Sid Sijbrandij
(CEO)Studied Physics at the University of Twente. Interned at P&G and IBM. Was Lead Architect at the Netherlands' Ministry of Justice from 2009 to 2012. Founded app store Comcoaster in 2008, and then co-founded GitLab in 2012.
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