Site Reliability Engineer, Restaurant365

• Extensive experience with SRE methodologies and processes
• Automation expert with coding skills and a mindset to automate manual/repetitive tasks with PowerShell, Bash, Perl, PHP, or containers
• Extensive scripting experience with Terraform, YAML, Ansible, Python
• Automation experience in public cloud environments, with a strong understanding of infrastructure as code
• Experience in continuous deployment and lifecycle management using tools such as Gitlab, Git, stash
• Linux engineering skills and working knowledge of Windows
• Working experience with Nginx and Apache Tomcat
• Azure or AWS: 2+ years hands on administration and automation of various Azure or AWS services (Azure AKS, Azure Functions, Azure Blob, AWS ECS, AWS EKS, LAMDA, S3, ALB/ELB, etc...)
• Experience with Windows and Linux
• Ability to effectively prioritize and execute tasks in a high velocity environment
• Minimum of 2 years of related experience with a bachelor's degree; or equivalent work experience
• Strong written, oral, and interpersonal communications skills
• AWS or Azure cloud certification is preferred

Desirable

• The SRE will be assisting in the responsibilities for supporting, enhancing, and maintaining our infrastructure and cloud services.
• Qualified candidates will demonstrate immediate technical aptitude, as well as propensity for learning new tools and techniques quickly in a fast-paced environment.
• Excellent candidates will be responsible for collaborating with the devops and development teams on efforts to help sustain a healthy responsive system
• The SRE team is the front line for supporting our system and developing a best-in-class monitoring platform.
• The candidate will propose enhancements for system health, performance, and reliability to deliver SaaS based services for Restaurant365 customers
• Responding to production incidents and determining how we can prevent them in the future
• Triaging and troubleshooting production issues to ensure reliability and performance
• Identifying and automating manual processes
• Continuously evolving our monitoring tools and platform
• Promoting and applying best practices for building scalable and reliable services across engineering
• Developing and maintaining technical documentation/diagrams, runbooks, and procedures
• Provide “Always On” support for a 24x7 online environment, by participating in an on-call rotation providing response to production incidents and participating in root cause analysis and problem management
• Automate Public cloud environments by utilizing tools such as Terraform, Ansible, and cloud formation
• Work within strict time frames following change management protocols to provide maximum uptime
• Implement, review, and adhere to security policies along with working with audit teams
• Research and remediate system vulnerabilities
• Interact and coordinate with architects, developers, vendors, and internal business partners
• Maintain documentation of all Cloud infrastructure related components
• Maintain a solid working knowledge of current infrastructure and future trends
• Other duties as assigned