IT Systems Engineer, Sure
Digital insurance sales and services platform
Open for applications
Digital insurance sales and services platform
501-1000 employees
Open for applications
501-1000 employees
Company mission
To provide a simplistic approach to the complex problems associated with digital insurance.
Role
Who you are
- 3+ years experience in an IT Service Desk/Support role
- 5+ years experience with MacOS
- 2+ years experience shell and bash scripting
- Advanced understanding of network equipment and protocols (VLAN, DNS, DHCP, VPN)
- Experience managing and utilizing a ticketing system
- Experience with Apple DEP and MDM (JAMF, Kandji)
- Experience with Google Workspace administration
- Experience with instant messaging, conferencing and VoIP platforms (Slack, Zoom)
- Excellent customer service skills
- Excellent hardware and software troubleshooting skills
- Excellent English communication skills, verbal and written
- Self-directed and self-motivated individuals comfortable working with diverse teams
- Experience with Windows 10/11 and Linux are a plus
- Experience programming with Python, JavaScript, Ruby or Go is a plus
What the job involves
- Maintain computer hardware and software across the organization
- Procurement, repair and recovery of company equipment. Maintain and manage equipment inventory
- Provision and manage user access
- Provide technical support to all team members, including remote and local staff
- Provide recommendations for improvement of IT infrastructure. policies and procedures
- Ensure the smooth delivery and operation of IT services
- Provide subject matter expertise on IT, OS, and network security
- Raise awareness to risks and help implement risk mitigation plans
- Help implement business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss
Our take
Sure is a software-as-a-service provider that powers API-based digital insurance programs for enterprises and brands. Rather than underwriting the insurance themselves, Sure acts as a platform that enables brands to sell their own insurance packages, which are actually underwritten by legacy insurers like Nationwide, Chubb and MetLife.
Not long ago, the company partnered with Zibo to streamline the renters' insurance process for tenants, a smart move in a world that used to be exclusively in person and is transitioning to digital. There are great benefits to having insurance and rent management under one online roof, for landlords and tenants alike. It has since teamed up with PorchPals for embedded package insurance and was recognised as one of the fastest-growing tech companies in North America.
The recent arrival of competitor Boost - founded by Sure's Series A venture capital backer - hasn’t deterred the company at all. In fact, Sure claims to be profitable and boasts an impressive range of clients – like Tesla, Intuit, and Mastercard.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2021
$100m
SERIES C
Jun 2019
$23.1m
SERIES B
Total funding: $141.7m
Company benefits
- Equity - Take pride in what you’re building as an owner of the company. Equity is available for all Sure employees
- Comprehensive Health Coverage - Select medical, dental, and vision for you and your family. Elect from multiple plan options to meet your needs
- Unlimited PTO - Time off that’s meant to be taken. We understand the importance of recharging so that you can live your best life
- Extra Cash - 401k retirement savings, flexible spending account, referral bonuses, and more
- Parental leave - Welcome the newest member of your family with fully paid time off and a gradual return to work program following leave
- Mental health breaks - Take a moment for yourself with company-provided meditation apps or build relationships with team members via virtual gatherings and celebrations
Company HQ
Park Cities, TX
Leadership
Wayne Slavin
(Co-Founder & CEO)After working as Senior Sales Engineer for Linspire, Wayne co-founded NetStumbler.com, a tool to detect wireless LANs, BackupRight, online data backup services and Language Fish translation services. Before co-founding Sure, they were the VP of Product Management for Tapingo, letting individuals buy things instantly.
Jarod Kolman
(Co-Founder)After Founding and working as Managing Director of Limestone Properties, Jarod co-founded Jarod continues to be Chairman for Limestone Properties, a leading estate agent for residential investment properties in Sandton.
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