Tech Lead Manager, Chime
Machine Learning, Growth and Marketing
$199-275k
More information about location
4 days a week in office
Mobile banking for the everyday person
Be an early applicant
Mobile banking for the everyday person
1001+ employees
Be an early applicant
$199-275k
More information about location
4 days a week in office
1001+ employees
Company mission
To make financial peace of mind a reality for millions of everyday people.
Role
Who you are
- If you are passionate about marketing, growth, customer acquisition and retention models, this role could be a great fit for you
- 7+ years of experience developing machine learning models for marketing and growth, from inception to production, with a focus on customer acquisition, engagement, and retention
- 5+ years of experience leading data science teams, with a proven track record of mentoring, coaching, and driving impactful machine learning solutions
- Strong expertise in marketing and growth analytics, including experience with customer segmentation, LTV modeling, churn prediction, referral systems, and multi-touch attribution
- Deep understanding of AI/ML techniques, including classification, clustering, reinforcement learning, optimization, deep learning, and NLP for customer engagement
- Hands-on experience deploying machine learning models in real-world production environments, integrating with marketing tech stacks and growth platforms
- Strong product intuition with the ability to work iteratively in a fast-paced, cross-functional environment
- M.S. or Ph.D. in Machine Learning, Computer Science, Statistics, or a related STEM field
- Proficiency in Python and SQL, with experience in building ML pipelines and wrangling large-scale data
- Experience with modern ML and data engineering technologies, such as AWS, Kafka, Airflow, Redis, MySQL, Postgres, Spark, Snowflake, Looker
- Exceptional communication and stakeholder management skills, with the ability to partner effectively with marketing, growth, product, and engineering teams
What the job involves
- Chime’s Data Science and Machine Learning team is building models, services, and platforms that transform how millions of users manage and grow their financial lives
- We are looking for a hands-on Tech Lead Manager with deep technical expertise in machine learning and data science, particularly within the Growth and Marketing domain
- Beyond technical proficiency, we value creativity, user empathy, and strong collaboration
- As a Tech Lead Manager within our Growth and Marketing team, you will lead a talented group of data scientists and machine learning engineers to develop innovative growth and marketing models
- These models will provide critical insights into acquiring, retaining and growing Chime members, broaden access to credit, and ensure financial inclusivity
- You will play a pivotal role in creating innovative, ground-up products while driving the development of cutting-edge acquisition and retention models and solutions
- Lead and inspire a high-performing team of data scientists and ML engineers, ensuring the successful development and deployment of machine learning solutions for customer acquisition, conversion and retention
- Drive strategic direction for ML initiatives in marketing, engagement, and growth by identifying opportunities where AI/ML can optimize our customer funnel
- Oversee the end-to-end development of machine learning models such as lifetime value prediction, churn risk modeling, customer segmentation, marketing attribution, referral recommendations, and personalized communications
- Collaborate cross-functionally with marketing, product, growth, and engineering teams to align machine learning initiatives with business objectives
- Leverage transactional and behavioral data to enhance customer targeting, optimize acquisition spend, and improve retention strategies
- Establish ML best practices, including model development, validation, deployment, and monitoring, ensuring scalability and business impact
- Advocate for a data-driven culture, partnering with business leaders to drive strategic decisions through experimentation and predictive analytics
- Stay ahead of industry trends, bringing cutting-edge AI/ML techniques into our marketing and growth strategies
Our take
Chime is part of the growing realm of fintech banks and providers, emphasising straightforward, cost-effective banking solutions. It cuts the expenses tied to basic bank accounts and provides users with greater autonomy in managing their finances.
In contrast to many traditional banks that levy steep fees and hefty penalties for overdrafts while offering meagre interest rates on savings, Chime addresses a crucial gap in the banking sector. Its primary focus is on catering to individuals with modest savings who seek the convenience of automated digital banking.
With a remarkable ascent in its trajectory, Chime's current valuation stands at $11.6B since its 2025 IPO. However, competition remains fierce, with other neobanks like Ally offering similar features and vying for the same customer base. That being said, Chime's IPO, rare in a financially uncertain period, proves that it has shifted from challenger to major player.
Freddie
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Aug 2021
$750m
SERIES G
Sep 2020
$485m
SERIES F
Total funding: $2.0bn
Company benefits
- Physical: We believe in taking care of your physical health, so as a Chimer you’ll get medical, dental, and vision insurance, as well as benefits to support your physical activity, family planning, and all of your little Chimers
- Emotional: We know that staying healthy involves a lot more than doctor’s checkups. We partner with Modern Health to help you navigate your mental health, give monthly Take Care of Yourself Days, and want you to take time off when you need it
- Financial: We want Chimers to save and feel financially supported, so we offer savings plans with competitive matching, as well as access to financial planning and legal assistance so that you can find your financial peace of mind
- Social: We’ll celebrate your milestones together with travel stipends, swag, and high-fives and make sure you’re connected to fellow Chimers through our Chime Resource Groups (CRGs) and company events
Company HQ
Nob Hill, San Francisco, CA
Leadership
Chris Britt
(Co-Founder & CEO)Chris worked as an Accenture Management Consultant for 4 years before roles at CMGI, Comscore Networks, and Visa. They left their position as an SVP of Corporate Development at Green Dot Corporation to co-found Chime in November 2012.
Ryan King
(Co-Founder)Ryan worked at Plaxo for 8 years, first as Lead Engineer and then working their way up to VP of Engineering & COO. They went on to be CTO & Vice President at Comcast Silicon Valley Innovation Centre before co-founding Chime.
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