Solutions Engineer, Tradable Bits
CA$75-95k
Fan-based marketing platform for entertainment industries
Be an early applicant
Fan-based marketing platform for entertainment industries
21-100 employees
Be an early applicant
CA$75-95k
21-100 employees
Company mission
To build better fan experiences by helping partners get to know their fans better.
Role
Who you are
- You are a dedicated IT professional with strong troubleshooting skills ready to provide technical solutions for our partners and potential clients, while also supporting the continuous improvement and development of the platform
- You thrive in dynamic environments, have a strong technical mindset, and the ability to work independently as well as collaboratively within a team
- You have a solid understanding of web-based technology, excellent communication skills, and take pride in managing project frameworks and timelines
- Solid understanding of the network protocols necessary for web development (HTTP, TLS, TCP)
- Understanding of core Unix concepts (threading, processes, memory)
- Development experience with scripting languages (Ideally Python, Perl, PHP, Ruby)
- Able to write clean and functional HTML / CSS / Javascript without relying on frameworks
- Experience working with complex relational databases
- Familiarity working with third party APIs and documentation
- CMS management experience
- Familiarity with video encoding and live streaming service considered an asset
- Understanding of tracking/conversion pixels and cookies
- Understanding modern web tracking technologies and network stacks
- Understanding the difference between Native and Web applications
- Experience in a multi-channel environment (Phone/Slack/Email)
- Effective communication & problem solving skills
- Minimum 3 years industry experience
- BSc in Science, Math, Engineering, or related considered an asset
- Proven software implementation experience in a SaaS or web-based environment
- Managing CMS systems like Wordpress, Drupal, etc
- Basic knowledge of third-party campaign management platforms like Facebook Ads Manager, Twitter Ads, and AdWords is a plus
What the job involves
- In this role, not only will you be responsible for working closely with our clients and internal teams with prompt, friendly, and accurate service, but you will also get your hands dirty identifying and fixing bugs, developing product features and solving integration issues
- Quickly master the Tradable Bits platform and know the ins-and-outs of our complex, evolving technology
- Collaborate closely with the Business Development and Customer Success Teams to prioritize the client experience and streamline the resolution of any client concerns, as well as identify any bugs on the platform impacting its usability
- Provide detailed specifications for proposed solutions including time and scope involved
- Efficiently troubleshoot reported issues or queries in detail to diagnose and differentiate between product and non-product issues in order to provide accurate, valid, and complete information to our partners
- Work alongside Development Team in developing new product features, integrations, improvements, and bug fixes
- Write high quality code covering everything from the database to front-end
- Support clients with their fan-engagement/digital activation campaigns via CSS and JavaScript customization, as well as identify and collaborate on new opportunities to leverage the existing functionality of the platform in order to help them achieve success
- Work adjusted hours for one week a month to provide coverage for our APAC partners
Our take
Musicians, sports teams and brands want to make closer connections with their fans, but audiences are increasingly spreading their time across an ever-growing selection of new platforms. Tradable Bits resolves this tension by providing a marketing platform that delivers first-party fan data to the entertainment industry that retains information and engages fans across whatever platforms they're using.
The marketing startup is now looking to launch products fit for the new era of mass live digital engagement. For example, their launch of a digital arena tool allows fans to interact with their teams live beyond physical stadiums, and its integration with Square will allow promoters using its platform to measure the effect of promotional campaigns with engaged fans.
Tradable Bits will have to keep innovating to compete with the other marketing platforms helping entertainment brands in the digital age. Their reputation for excellent, tailored service will stand them in good stead in this respect, as will a recent grant from Pacific Economic Development Canada. This influx of capital will allow Tradable Bits to expand its marketing reach internationally, with an aim to grow into Asia-Pactific and European markets in the near term.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Mar 2023
$1m
GRANT
Total funding: $1m
Company benefits
- Friday Snacks & Social
- Casual Dress Code
- Kitchen Stocked with Snacks
- Indoor Climbing Wall
- Extended Benefits Package
- Located in the Heart of Mount Pleasant
- Diverse and Inclusive Team
Company HQ
Mount Pleasant, Vancouver, BC
Leadership
Darshan Kaler
(CEO)Prior to founding Tradable Bits, Darshan Directed the team that built the communications network for Canada's Olympic Games through Bell Canada. Before the Games, Darshan led the growth of a Broadband service provider in Canada and was CTO of Primus Telecommunications.
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