Account Manager, InMoment
12 Months Fixed Term Contract
Experience improvement solution
Open for applications
Experience improvement solution
501-1000 employees
Open for applications
501-1000 employees
Company mission
To help clients improve experiences at the intersection of value - where customer, employee, and business needs to come together.
Role
Who you are
- Experience working with SaaS technology subscriptions, in Customer Experience disciplines and/or in customer research
- You are a champion to your clients, preparing them for success in the platform and meeting their needs by having regular meetings to review implementation and expectations
- Adaptable with change and lots of moving parts
- Able to quickly learn and adopt technology and processes
- You are organized and proficient in project, change and client-management
- Strong presentation and communication skills, ideally you will be able to guide the client and its organisation through change and improvements
What the job involves
- This role is intended as a maternity cover for 12 months
- Reports to Team Leader, Account Management. This role works closely with our Account Directors and Programme Architects
- As an Account Manager, you will be the driving force behind our clients' success, helping them explore the limitless possibilities within their InMoment programmes
- Account Managers are responsible for delivering on client post-sale experience with excellence, ensuring clients get tangible value from their technology investment with InMoment
- They are the overall leader of client engagement - from implementation to renewal
- This opportunity is open to someone looking for work life balance, we require a minimum work commitment of 30 hours a week
- Own client management and operational execution in line with the statement of works and DPA
- Coordinate implementation, align priorities set by Account Director and serve as primary point of contact for the client
- Partner with the Program Architect to kick off the program, loop in on program design, manage client expectations during implementation and facilitate client UAT
- Train the customer on the platform and be the single point of accountability for client adoption & usage
- Funnel technical requests to Technical Support
- Lead and coordinate cross functional support (Strategic Insights, Engineering Solutions, Global Design, Program Architect and Program Support) to solve client needs and maintain program
- Take detailed data and insights briefs from clients, to translate into value oriented client deliverables
- Diligently facilitate fiscal responsibility processes (PO requests, resource forecasting, invoicing)
- Co-develop account strategy & roadmap delivery with the Account Director to ensure the success of the programme
- Support the Account Director on client changes, renewal and expansion
- Act as first point of issue escalation for the client, bringing in cross functional teams as required
Application process
- Application Deadline: December 20, 2024
Our take
InMoment is enhancing experiences at the convergence of customer, employee, and business interests through its Experience Improvement (XI) platform. By connecting clients with the most significant aspects through a blend of extensive data, modern technology, and human expertise.
At its core, InMoment's approach prioritizes business drivers, effectively assisting clients in addressing specific challenges such as acquisition, retention, and growth. With over 2,000 brands spanning 95 countries, InMoments XI efforts have proven instrumental in helping businesses realize their maximum potential in terms of business impact.
In a recent move to bolster its capabilities, InMoment acquired ReviewTrackers, allowing InMoment users to manage a wide array of feedback, including direct surveys, social feedback, and reviews and ratings, all on one single platform. This strategic move signifies InMovement's dedication to staying ahead in the digital world, where unstructured data from customer reviews and social conversations can shape the destiny of a business.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
Feb 2014
$19.8m
SERIES C
Oct 2011
$20m
LATE VC
Total funding: $57.4m
Company benefits
- Unlimited PTO - we encourage all employees to recharge! 8 Paid Holidays + 2 Floating Holidays, Your Birthday Off, Volunteer Day, Fully Paid Parental Leave up to 18 weeks
- Medical with FSA and/or HSA (which includes an employer match up to $1,500)
- Free starter membership to the GymPass app, with access to a network of gyms as well as full access to popular wellness apps such as Calm, Headspace, Meditopia, and Strava
- 401(k) Retirement matches dollar-for-dollar for the first 2%, and then 50 cents on the dollar for the next 4%. There is a 2-year vesting period for the employer contribution
- Access to financial counseling through WellCents
- New Hires are eligible for benefits on the first of the month following their hire date
- No cost life insurance, short and long-term disability
- Robust Employee Assistance Program with podcasts, training, webinars and counseling
- Autonomy - We trust our employees and offer an extremely flexible work schedule
- Fun, innovative, collaborative, and supportive working environment
- Inclusion and Diversity teams - Women of InMoment and InMovement
- Employee rewards and referral programs with generous payouts
Company values
- Human: Our employees believe in a human-centric approach to business, technology, and experiences. It is our connection with each other that makes us stand out from our competition
- Bold: Our employees move forward fearlessly, speak up for what they believe in, and challenge the status quo. They are adventurous and innovative in their constant pursuit of excellence
- Invested: Our employees are invested in the success of their colleagues and clients and committed to going above and beyond to achieve their objectives. They are committed, positive, and selfless in their pursuit to leave their mark
Company HQ
South Jordan, UT
Articles
Leadership
John J. Lewis
(CEO, not founder)Previously served as the President at ACNielsen, SMS Technology, Knowledge Networks, and Nielsen. They joined InMoment in 2019 as a Chairman before becoming the CEO in 2022.
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