Customer Success Manager, Zocdoc
SMB
Hourly Pay Range: $30.29—$35.10 USD
Office located in Soho, NY
API connecting patients to doctors
Be an early applicant
API connecting patients to doctors
1001+ employees
Be an early applicant
Hourly Pay Range: $30.29—$35.10 USD
Office located in Soho, NY
1001+ employees
Company mission
To give power to the patient by delivering the accessible, seamless, and simple experience patients expect and deserve.
Role
Who you are
- Passionate about provider success and enjoy understanding practices’ goals and challenges to help drive feature adoption, utilization, and retention
- Energized by proactive outreach and comfortable communicating the value of a meeting, then leading conversations about ways to grow a practice’s Zocdoc partnership
- Motivated to build trusted relationships quickly with key stakeholders and decision-makers
- Confident having consultative conversations, influencing others, and handling objections
- Comfortable balancing sales conversations, account management, and collaboration with internal teams
- Curious and quick to learn new products, ideas, and approaches
- Open to feedback and ready to adapt your sales strategies and processes
- Data-driven and consultative in your decision-making
- Motivated by a fast-paced, structured environment where you own your activity and results
- Strong communication and interpersonal skills
- Strong attention to detail, organization, and a quick, curious approach to learning
- Problem-solving and issue-resolution skills
- The ability to adapt and thrive in a dynamic, quickly evolving environment
- A consultative, data-driven approach to decision-making and the ability to handle objections
- The ability to integrate generative AI tools into daily workflows to automate tasks, foster innovation, and maximize productivity
What the job involves
- Customer Success Managers help existing Zocdoc providers get more value from the platform and grow their practices. Through strategic outreach, they communicate the value of meeting with a CSM, and when running those meetings, they learn each practice’s goals, address operational challenges, and recommend ways to expand the partnership
- This can include adding new providers to the platform, improving setup, or increasing the practice’s visibility. As product experts and trusted partners, CSMs help practices drive patient bookings, improve performance, and adopt features that support their growth
- Drive practice performance by communicating feature value, addressing objections, helping practices maintain effective setup, and building provider buy-in
- Use strategic, outbound outreach in a high-volume, phone-first environment to communicate the value of meeting with a CSM and consistently set client meetings
- Lead provider meetings to understand practice goals, then present the value of expanding the Zocdoc partnership, such as adding providers or improving setup, to support patient bookings and feature adoption
- Manage approximately 50 practice accounts at a time, partnering with each over a 30-day engagement through account research, meetings, and follow-up
- Apply expertise in Zocdoc products to make tailored recommendations and improve practice setup
- Prioritize accounts and manage time to sustain consistent client outreach
- Partner with teams across the business to optimize Zocdoc accounts and support feature installations when needed
Our take
The healthcare system often runs on inefficiencies; patients call outdated directories, wait weeks for a visit to a professional and are often hit with surprise bills. Zocdoc was founded to streamline the fragmented healthcare experience by putting the patient first.
The platform allows millions of users each month to view open appointment times with doctors, book instantly online, read verified reviews, and keep up-to-date with checkups. The platform works for both in-person and virtual care – the latter of which has seen a substantial increase in demand. Zocdoc is one of the few companies tackling these problems in healthcare.
The company has solidified its position in the SaaS space, in part by forming partnerships with companies such as WellHive, a leader in digital care, to drive healthcare support for veterans. Moving forward, Zocdoc will continue to invest in its platform to optimise its services for its users.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2021
$150m
GROWTH EQUITY VC
Aug 2015
$130m
SERIES D
Total funding: $452m
Company benefits
- 100% paid employee health benefit options
- Vacation and parental leave packages
- Lunch and snacks on us (in-office)
- Cell phone reimbursement
- Corporate wellness programs with Headspace and Peloton
- Employer funded 401(k) match
Company HQ
SoHo, New York, NY
Leadership
Oliver Kharra
(Co-Founder & CEO)Oliver trained as a doctor in Germany before moving into consulting where he worked for McKinsey. During his seven-year tenure at McKinsey & Co., Oliver developed and implemented new patient utilization models for the national health services of a number of governments and major hospital chains
Nick (Nikhil) Ganju
(Co-Founder & Chief AI Officer)Nick has extensive experience in product development, database management and site architecture. He was responsible for building the earliest iterations of ZocDoc and directly overseeing its development for many of its first years
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