Retention Sales Development Representative, Instacart

• Previous experience in a sales or business development role, preferably in the advertising industry
• Strong communication skills, both written and verbal, with the ability to build rapport and establish lasting relationships
• Proven track record of meeting or exceeding sales targets and KPIs
• Excellent organizational and project management skills
• Detail-oriented with a focus on accuracy and quality
• Ability to adapt to a fast-paced and dynamic environment

Desirable

• The Sales Development Representative (SDR) will play a vital role in managing and growing the Emerging advertisers at Instacart
• This position is responsible for increasing the active advertiser rate and driving incremental revenue growth
• As an SDR, you will be the main point of contact for brands within your assigned book of business, owning all aspects of the advertising relationship
• The Retention Sales Development Representative (rSDR) team exists to build relationships with Emerging-Scaled advertisers post activation
• Through these relationships, rSDRs help Emerging-Scaled advertisers to optimize campaigns, prevent churn, prioritize growth and deliver on long term revenue
• Developing and maintaining strong relationships with advertisers, managing all aspects of the sales cycle
• Conducting a high volume of daily activities, including outbound calls, emails, and social selling in a fast-paced transactional environment
• Creating sales collateral, case studies, and custom 'stories' to effectively communicate the benefits of Instacart's platform to CPG advertisers
• Meeting and exceeding key performance indicators (KPIs), such as retention rate, revenue generated, and live advertiser percentage
• Utilizing SFDC/Sales engagement tools to prioritize leads and engage brands through the use of cadences and dialing
• Ensuring accurate contact mapping within the book of business and tracking contact movement updates
• Engaging active advertisers within your book to drive increased investments, leveraging your industry expertise and knowledge of the brands' businesses
• Identifying opportunities to standardize materials and processes to provide high-quality support at scale
• Delivering an excellent customer experience through strong project management skills, anticipating and resolving bottlenecks, managing multiple schedules, and maintaining a high standard of execution
• Collaborating with product teams to prioritize product improvements that assist in scaling ad products for small to medium-sized businesses