Customer Support Specialist, AirDNA
€28k
Plus eligible for a 5% annual bonus
4+ days a week in office
Short-term rental data analytics
Be an early applicant
Short-term rental data analytics
101-200 employees
Be an early applicant
€28k
Plus eligible for a 5% annual bonus
4+ days a week in office
101-200 employees
Company mission
To empower our customers to smartly grow their business.
Role
Who you are
- Native or near-native English ability (additional languages a plus)
- A problem-solver - clients have a million different thoughts and concerns, and bending them into what we offer and how we can help can require real thought
- A mind for detail - you will be juggling phone calls, chats, emails and being organized is crucial for success
- A mind for numbers - we sell data and whilst you won't be expected to perform differential calculus, some of the questions you will be dealing with will be how to interpret our numbers and explain them
- 2+ years of work experience
- Be flexible with working hours. Shifts could be 11am-7pm, 1pm-9pm or 3pm-11pm
What the job involves
- As a Customer Support Specialist you will be helping to juggle our 1000s of customers, keeping them as happy as they can possibly be and empowering them to succeed. Follow customer lifecycle processes and policies to support customer success and business growth throughout the customer journey (pre and post initial sale)
- Collect feedback to help improve our product for our customers
- Qualify and hand over leads to the sales team as quick as possible
- Work closely with other departments to streamline processes, enhance customer experiences, and uphold our customer-centric approach
- Onboard AirDNA clients via live demos or live support and help them in achieving their goals ( managing a portfolio of listings, launching first STR, pricing properties, researching new markets, finding new investment opportunities etc)
- Offer kind and personalised support to all clients, both our consumer and enterprise customers through inbound phone calls, emails, and live support chats
Application process
- First stage: Interview with the People Team (Online-30min)
- Second stage: Written exercise
- Third stage: Onsite meeting with the Hiring Manager (1hour)
- Ideal start date: March/April
Our take
The short-term rental market is booming, and with that comes a rising demand for actionable rental data. Enter AirDNA - an industry leader providing predictive analytics software designed to give rental operators the edge they need to succeed.
AirDNA leverages powerful machine learning algorithms to track the daily performance of over 10M property listings around the world, delivering invaluable insights into Airbnb hosts, rental managers, hoteliers, and investors alike.
Acquired by Alpine Investors in 2022, the company is now poised for even more growth, with access to more funding and a broader customer base. To stay ahead in the competitive market, the company will need to double down and is doing so with the recent acquisition of Uplisting, a leading vacation rental software provider. Blending its property management tools with AirDNA's data will help ensure it continues to lead the way in rental data and analytics.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Company benefits
- Generous Vacation Policy
- Continued Education Stipend
- Quarterly Team and Company Outings
- Hybrid Work Environments
- Language Classes
- Dog Friendly Offices
Company values
- Happy: We show up with a smile on our faces and bring amazing energy to the office. With a great team spirit, fun activities, and a fantastic group of like-minded people, we want everyone to enjoy coming to work — and enjoy their downtime too
- Hungry: We are never satisfied with the status quo and always want to grow. Ideas are always welcomed, we offer an ongoing education budget to every team member, and we encourage cross-department innovation
- Honest: We have a strong feedback culture. We take responsibility for our actions and learn from our mistakes. Integrity is the backbone of our data, insights, and relationships, internally and externally
Company HQ
Union Station, Denver, CO
Articles
Leadership
Rohit Bezewada
(CEO)Joined AirDNA in 2024 as CEO. Alongside this, they are an Operating Executive at Alpine Investors. Previously they were the COO and CFO of Trucker Tools and worked in Investment Banking at J.P. Morgan and in Business Development at Uber.
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