Customer Success Coordinator , Fundica

Salary not provided

+ Stock options

Entry and Junior level

Remote from Canada

AI-powered funding search engine

Open for applications

AI-powered funding search engine

1-20 employees

B2BArtificial IntelligenceMarketplaceVenture CapitalData Sharing

Open for applications

Salary not provided

+ Stock options

Entry and Junior level

Remote from Canada

1-20 employees

B2BArtificial IntelligenceMarketplaceVenture CapitalData Sharing

Company mission

Fundica’s mission is to provide business-support organizations with the best funding search engine technology possible.

Job

Company

Role

Who you are

We are looking for a motivated, proactive, early-career professional to own the day-to-day relationship with our clients
A post-secondary graduate
Under 30 years old
A Canadian citizen or permanent resident
A first-time participant in the Youth Employment Program
Post-secondary degree or diploma with a strong grasp of technology
Up to 2 years in customer success, sales, or another customer-facing role (internships, co-ops, and part-time work count)
Bilingual, with strong oral and written communication
Interest in sales and business development, with an entrepreneurial streak
Fast learner, empathetic, energetic, curious about technology, with a good sense of humour

What the job involves

You will listen to our clients, manage onboarding and training, and then drive customer satisfaction, retention, and long-term growth
You will work alongside the President, business development, marketing, product, software development, and funding analyst team. You will support our growth in both the US and Canada by keeping clients happy and spotting opportunities early
Lead onboarding and training for new clients so implementation goes smoothly and adoption lasts
Act as the day-to-day contact for clients, build trust, learn their needs, and document what you hear
Flag growth and upsell opportunities to the sales team
Work with sales, marketing, and product to improve retention across the customer journey
Log client activity, follow-ups, and leads in our CRM
Support product demos and presentations led by the business development team
Help research and attend industry events and webinars

Our take

Fundica supplies a funding search engine for financial institutions, accounting firms, governments, and accelerators to enable small businesses to find and apply for funding, and at the same time collect valuable information about these businesses.

Its AI-powered search engine uses discovery and tracking bots, alongside a research team, to collect up-to-date and accurate results which are comprehensive and ranked by relevancy. For searchers and applicants, they need only enter their key information to access relevant funding opportunities, meanwhile Fundica's clients can visualize the activity of businesses searching for funding and use this to make intelligent connections.

Regarded as a leader in the space, Fundica has made its mark and collaborated with governments, banks, and businesses towards improving the ease of funding access. The company's history of innovation bodes well as it moves into the future and seeks to broaden the reach of its services.

Kirsty

Company Specialist at Welcome to the Jungle

Company

Company HQ

Golden Square Mile, Montreal, QC

Leadership

Mike Lee

(Co-Founder & CEO)

Partner at R&D Partners. Former Managing Partner at Montreal Consulting, and Director at Bell.

Sahar Ansary

(Co-Founder & Strategic Advisor)

Partner at R&D Partners. Worked in Manufacturing and Industrial Engineering at Pratt & Whitney Canada.

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