Account Manager, Ada
Ada Accelerate
CA$130-170k
OTE
AI customer service company
Be an early applicant
AI customer service company
501-1000 employees
Be an early applicant
CA$130-170k
OTE
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- 1+ year of experience in a customer-facing or commercial role, such as Account Manager, BDR/SDR, Customer Success, or Account Executive, ideally in B2B SaaS
- You're organized and comfortable juggling a lot of accounts at once without letting things slip
- You like talking to customers and you're good at figuring out what they actually care about
- You're curious about how a business runs and want to understand the numbers behind your customers' results
- You stay calm when a customer is frustrated and you follow through on what you say you'll do
- You're coachable. You ask for feedback, act on it, and get better quickly
- You can explain what a customer needs to internal teams like Support, Product, and Solutions in a clear, simple way
- You're comfortable in tools like Salesforce, Google Workspace, or MS Office, and pick up new software fast
- Bonus: you've carried a quota or target before, even a small one
What the job involves
- The Accelerate Account Manager owns a portfolio of around 60 customers representing roughly $2
- 5M in annual revenue
- Your main job is keeping those customers happy, healthy, and renewing
- You'll make sure they're getting real results from Ada, catch risk early, and run renewals from start to finish
- You'll also carry an expansion target and will give you real experience owning a number and spotting growth opportunities, with coaching and support around you as you build those skills
- This is a scaled, high-volume role
- You won't go deep on a handful of accounts
- You'll learn to manage a full book: knowing where to spend your time, which accounts need attention this week, and how to keep everyone else moving forward without a lot of hand-holding
- Outcomes:
- Retain your book. Own renewals across your portfolio and hit your retention target. Start renewal conversations early and don't let anything show up as a surprise
- Keep customers healthy. Track usage, automation rates, and account health. Spot at-risk accounts early and build a plan to turn them around
- Show customers the value they're getting. Run regular check-ins and business reviews that connect Ada to results the customer cares about, like resolved conversations, cost savings, or team capacity
- Grow where it makes sense. Find expansion opportunities inside your book, such as higher conversation volume, new channels, or new use cases, and work toward your expansion target
- Build relationships. Get to know your day-to-day contacts well and build connections with the decision-makers who own the budget and the renewal
- Forecast accurately. Keep Salesforce up to date and give a clear, honest read on renewals and pipeline every week
- Know when to escalate. Recognize when an account has outgrown Accelerate or needs more senior help, and bring in the right people
Application process
- Due to the high volume of applications, we will only contact candidates whose qualifications match closely to the requirements of the position. We appreciate the time you have invested in learning more about us
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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