Senior Customer Success Manager, Captiv8
Influencer marketing platform
Open for applications
Influencer marketing platform
201-500 employees
Open for applications
201-500 employees
Company mission
To empower brands & creators to harness the data-science behind authentic storytelling.
Role
Who you are
- 5+ years of experience in customer-facing roles
- Solid experience in increasing net retention and expanding business within Enterprise organizations
- Proven success in Enterprise Client Success roles, with a preference for those with experience in influencer marketing or related fields
- Exceptional communication and interpersonal skills, adept at building rapport with a diverse range of clients
- Familiarity with the evolving marketing and media landscapes
- Strong analytical abilities and data-driven decision-making skills
- Demonstrated capacity to work effectively across cross-functional internal teams
- Strategic thinking and problem-solving aptitude, able to identify both opportunities and risks
- Ability to excel in a fast-paced, dynamic team environment while consistently achieving strong results
- High level of organizational skills and the ability to work autonomously with minimal supervision in order to meet and exceed goals
What the job involves
- As a Senior Customer Success Manager, your mission is to forge deep, meaningful relationships with existing SaaS customers by serving as trusted counsel on influencer and affiliate marketing strategies & facilitating seamless adoption of our platform
- You will own and exceed your net retention target by cultivating tailored, solution-oriented partnerships that drive customer success
- An essential part of this role includes seeing the bigger picture, proactively identifying risks and seizing growth opportunities
- Exceed and surpass retention targets by delivering outstanding service to our SaaS customers and facilitating seamless adoption of our platform
- Effectively convey our value proposition and strategically guide customers to align with their long-term objectives, promoting customer loyalty
- Establish your expertise by fostering high-value relationships with C-suite and marketing executives at key accounts through regular Business Reviews
- Proactively identify and capitalize on upsell and growth opportunities within your customer portfolio to unlock maximum account potential
- Develop and implement comprehensive account plans, enabling you to thoroughly understand each customer's business objectives and assess the impact of our services
- Collaborate closely with teams across Product, Support, Sales, Account Management, and Services to deliver on customer goals and enhance the overall customer experience
- Continuously analyze and leverage customer data to identify trends, opportunities, and areas for improvement
- Champion the voice of the customer, providing vital feedback to inform continuous improvement of our product and service offerings
Our take
Social media influencer campaigns have become the new normal for modern brands, but these are only successful if the influencer is relevant to the brand's audience. It can often be difficult to find influencers that audiences truly engage with, yet this is hard to recognize without sufficient visibility into engagement data and competitor success.
Captiv8 provides an end-to-end influencer-first marketing platform, partnering with millions of content creators to facilitate the creation of personalized and culturally-relevant marketing campaigns. The platform also includes tools for AI-powered engagement insights, fraudulent engagement recognition, and real-time performance data dashboards, in addition to helping brands track their competitors’ social media activity, pay their creators, and develop content.
The award-winning platform stands out with its focus on eliminating campaign blind spots and building the most unified influencer solution available. Paired with its end-to-end approach to campaign management, the company has seen consistent growth and has remained committed to continued technological advancement and is well set to deepen its suite of capabilities, furthering its market position.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Apr 2016
$2m
SEED
Jul 2015
$2m
SEED
Total funding: $4m
Company benefits
- Remote 1st Company!
- 401k program to plan for your future
- Robust medical, dental, vision, and disability coverage
- The coolest tech equipment and gadgets you need to be successful
- Flexible Vacation & PTO
- All-encompassing parental leave program - family first company!
- Monthly Wellness and WFH stipends
- Generous Employee Referral Program to hire more rock stars like YOU!
- Birthday and Work Anniversary Surprise Boxes
- Yearly Company off-sites - expect sun filled beaches or snow capped mountains
- Nationwide Offices - SF, LA, NY, Chicago (team meet ups are always encouraged)
Company values
- Customer First
- Relentless Drive
- Bias Towards Action
- Teamwork
- Innovation
Company HQ
Rincon Hill, San Francisco, CA
Articles
Leadership
Krishna Subramanian
(CEO)Experience as SVP of Advertising and Marketing and CMO of Velti from 2010 to 2013. Co-founder of Unanimous Capital since 2015.
Sunil Verma
(President)Experience as GM and SVP of Advertising and Chief Business Development Officer for Velti from 2010 to 2013. Co-founder of Unanimous Capital since 2010.
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