Client Success Manager, BlueVoyant
EMEA/UK Manager
More information about location
Cybersecurity services
Job no longer available
Cybersecurity services
501-1000 employees
Job no longer available
More information about location
501-1000 employees
Company mission
To address pressing cybersecurity challenges for companies and government entities, leveraging years of experience in building defense capabilities for critical organizations.
Role
Who you are
- CSM or TAM Management experience
- Customer Portfolio Management experience
- Risk Management cxperience
- Cyber Security cxperience
- Third Party Risk experience a plus
- Microsoft experience a plus
- CSM or TAM experience
- Promotes excellent team culture and sove organizational problems and drive efficiencies within CS
- Able to define, create, execute service improvement plans with customers
- Ability to provide advanced feedbcak and technical requirements for process maturity
What the job involves
- BlueVoyant is seeking a CSM Manager for EMEA/UK, to enhance the efficiency and effectiveness of our Client Success Team and lead our clients' Managed Security Service experience
- Join a dynamic team dedicated to fostering client engagement and advocating for an exceptional client experience with key stakeholders at BlueVoyant
- Portfolio Management: Responsible for managing EMEA portfolio customer risk, adoption, retention, and expansion, as well as customer escalations
- CSM Initiatives: EMEA manager of CSM projects, tasks and initiatives to improve processes, methods and outcomes within the Client Success Team worldwide
- Customer Adoption: Monitor and analyze customer usage data to identify patterns, trends and areas for improvement
- Training and Development: Responsible for EMEA CSMs training program outcomes to develop high-value technical knowledge and understanding of BlueVoyant’s Product and services
- Drive Team Success: Inspire and motivate the team to achieve adoption, retention and expansion targets and enhance their effectiveness and success
- Coaching and Management: Lead, mentor, and develop a team of customer success professionals to ensure high performance, efficiency, and continuous improvement at all levels
- Client Relationship Management: Oversee a portfolio of client relationships, ensuring successful adoption of BlueVoyant products and a seamless journey from onboarding to steady state. Lead the EMEA/UK portfolio of customers as a coach and manage customers directly as a player
- Operational Interface: Act as the liaison between BlueVoyant teams to:
- Work with the sales team to manage successful renewal and expansion of the EMEA/UK portfolio
- Work with operations teams to ensure consistent service delivery quality
- Manage client risk and issues from identification to resolution
- Advocate for capability improvements with the Product Management team
- Demonstrate ongoing performance improvements with the SOC team
- Work with the support organization to ensure customer support is timely and effective
- Develop and implement service improvement plans as needed
- Client Satisfaction: Enhance the client experience to achieve high satisfaction ratings and create referral accounts
- Service Renewals: Drive successful renewals through high client satisfaction and risk management
- Client Engagement: Encourage clients to participate in case studies and marketing events
- Cross Functional Collaboration: Identify and promote cross-sell and up-sell opportunities in partnership with the Sales team. Collaborate with operations and product teams to align on customer success goals and initiatives
- Strategic Planning: Provide expert guidance on cybersecurity best practices and industry trends. Develop and implement strategies to improve customer retention and reduce churn
Our take
The global cybersecurity market has grown significantly in recent years, due to a rise in cyber attacks and the popularity of eCommerce. BlueVoyant is a cybersecurity services company which aims to defend organizations against the sophisticated threats of today’s Internet.
The company faces a huge amount of competition in the space, with many well-known companies involved in cyber security, such as McAfee Security Services, OneNeck IT Solutions, CompuData, and Cybriant. However, BlueVoyant's growing capabilities make it an attractive option for clients wanting a comprehensive security system. Through a dynamic process that forensically sifts through every participant in a supply chain to identify all vulnerabilities, it offers a far more personalised service than other security firms currently do.
The global cybersecurity market is valued at over $150B and is expected to grow around 10% annually. BlueVoyant has raised significant funding, some of which has been used to amass talent from a number of prestigious government organizations such as the NSA, FBI, GCHQ. The company hopes that growing its pool of great talent will make it a disruptive player in the industry.
Freddie
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2023
$140m
SERIES E
Feb 2022
$250m
SERIES D
Total funding: $695.5m
Company benefits
- Medical coverage for employees and their dependents
- Dental coverage for employees and their dependents
- Vision coverage for employees and their dependents
- Life insurance
- Short-term and long-term disability
- Retirement/401(k) plans (US & Canada)
- Generous paid time off (PTO)
- Extensive paid holiday schedule
Company HQ
Midtown East, New York, NY
Leadership
James Rosenthal
(Co-Founder & CEO)Prior to co-founding BlueVoyant in 2017, James spent 9 years at Morgan Stanley as the Head of Strategy and Executive VP/COO. He also served as the CFO at Tishman Speyer, the Head of Corproate Strategy and Corproate Development at Lehman Brothers and as a Senior Partner at McKinsey & Company.
Tom Glocer
(Co-Founder & Executive Chairman)Tom previously spent over 10 years at Thomas Reuters as CEO.
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