Employee Relations Specialist, Gopuff
$65-95k
+ Bonus & Equity
More information about location
Groceries, alcohol, home essentials delivery service
Open for applications
Groceries, alcohol, home essentials delivery service
1001+ employees
Open for applications
$65-95k
+ Bonus & Equity
More information about location
1001+ employees
Company mission
To deliver food, drink, supplies, and essentials to customers' doorsteps, safely and quickly.
Role
Who you are
- 3-5 years of HR experience, with at least 1 year in Employee Relations, investigations, and supporting field operations
- Prior experience supporting California-based operations and familiarity with California state employment laws
- Bachelor’s degree preferred
- Professional fluency in Spanish, preferred
- Proven expertise in end-to-end investigation methodologies (interviewing, evidence gathering, summary writing) and a strong foundation in US employment laws (FMLA, ADA, EEO, Title VII)
- Proven ability to effectively coach employees and management through complex and difficult issues, including making recommendations to effectively resolve issues
- Ability to work cross-functionally with various departments
- Able to multitask, prioritize, and manage time efficiently
- Strong interpersonal and communication skills, with the ability to build trust, exercise high emotional intelligence, and handle sensitive, confidential information
- Strong analytical and conflict-resolution skills, with a track record of making sound, unbiased decisions under pressure
- Proficiency in computer usage, email, and Google Suite
- Must be willing to travel at least 90% of the time to visit sites in your region
What the job involves
- Gopuff is seeking an Employee Relations Specialist to join the People & Culture (P&C) team. In this role, you will serve as a trusted partner and subject matter expert, managing the lifecycle of complex employee relations matters, leading thorough workplace investigations, and ensuring compliance with company policies and employment laws
- You will partner closely with business leaders, the P&C team, and Legal to foster a fair, compliant, and inclusive work environment
- Conducts investigations of complaints and concerns, including allegations of policy violations, working conditions, disciplinary actions, and employee grievances, including harassment, discrimination, retaliation, etc
- Make recommendations on the appropriate course of action in partnership with the key stakeholders for Employee Relations issues
- Document findings and write investigation summaries to be maintained in ThinkLP
- Coach and advise all levels of management through employee relations matters (e.g. performance management, corrective action processes, policy interpretation, conflict resolution, terminations, etc)
- Monitor and ensure compliance with federal, state, and local employment laws, and Identify emerging employee relations and compliance risks and coordinate with appropriate stakeholders to support timely mitigation
- Lead and participate in community outreach, hiring, and onboarding initiatives in your region
- Perform other related duties as required
Our take
Gopuff was an early player in the last-mile delivery space, offering consumers access to a wide range of consumer goods (including food and alcohol) with delivery in ~30 minutes through its network of micro fulfillment centers, from which a fleet of drivers pick up and drop off orders.
Gopuff currently operates in over 1,000 cities and is adding more. The company has also made several strategic acquisitions to charge its growth – including UKs Fancy and Dija, and US BevMo!. However, the company faces increased competition on all sides, from Getir (who recently acquired Gorillas), Glovo, and Zapp, as well as high operating costs.
To combat its competition, the company has added a range of new capabilities to its platform, launching features to eliminate former pain points by including advance order scheduling, gifting, and in-store pickup.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
Nov 2025
$250m
LATE VC
Dec 2021
$1.5bn
CONVERTIBLE
Total funding: $5.2bn
Company HQ
Northern Liberties, Philadelphia, PA
Leadership
Yakir Gola
(Co-Founder & Co-CEO)Co-founded GoPuff whilst studying at Drexel University.
Rafael Ilishayev
(Co-Founder & Co-CEO)Rafael studied at Drexel University with Yakir, where they co-founded Gopuff together in October 2013, and have been co-CEOs since.
Salary benchmarks
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