Implementation Consultant, MaintainX

• Relevant experience supporting enterprise customers in one or more of the following: software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
• Experience managing complex implementations and multiple stakeholder groups
• Degree in engineering or a related field
• Experience in manufacturing, industrial, maintenance, or similar space is a benefit
• Excellent communication, presentation, facilitation, time management, and interpersonal skills
• Excellent client relationship skills and ability to manage client expectations
• Understanding of business requirements definition, review of functional specifications, user training, and deployment
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction
• Savvy with technology and capacity to become an expert in our software in a short period of time
• Self-starter comfortable working with minimal oversight and tight deadlines
• Ability to learn the MaintainX product within 30 days to advise customers
• Ability to travel up to 20%
• Fluent in English

Desirable

• We're looking for an Implementation Consultant to join our team in EMEA. In this customer-facing role, you'll partner with customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience. You'll serve as a trusted advisor throughout the implementation journey, helping customers achieve value quickly while collaborating cross-functionally with internal teams to ensure long-term success
• Manage complex, multi-phase software implementations, balancing cross-functional stakeholders and change management to deliver successful deployments over extended project timelines
• Lead customer interactions and communications throughout the implementation lifecycle, identifying opportunities to maximize product value, drive adoption, and ensure long-term customer success
• Serve as the client manager during implementation to understand their business operations, manage client expectations and ensure end-user satisfaction
• Deliver formal training to client project team members and/or end-users
• Provide knowledge transfer to internal team members throughout the onboarding process
• Provide support by demonstrating knowledge of products, services, and best practices
• Track and communicate client issues and proactively troubleshoot and resolve problems
• Manage multiple accounts, deadlines, and milestones
• Demonstrate industry knowledge and expertise through workflow recommendations and ability to communicate about client’s maintenance, operations, and management needs
• Collaborate with internal colleagues on product, sales, account management, and other initiatives - past experience in one or more of these areas is a plus