Senior Customer Success Manager, Siro
$135-165k
+ Offers Equity
AI coach for field sales reps
Be an early applicant
AI coach for field sales reps
21-100 employees
Be an early applicant
$135-165k
+ Offers Equity
21-100 employees
Company mission
Siro's mission is to create a world where anyone can find social mobility and financial freedom through a career in sales.
Role
Who you are
- 3-6+ years of B2B Customer Success experience
- Excellent communication skills with internal and external audiences ranging from individual sellers to executives
- Track record of exceptional performance managing deployments of software across multiple teams, while meeting project deadlines, resulting in successful adoption and results for the customer
- You are ambitious, proactive, love working with customers, and have a high willingness to be an owner
Desirable
- Experience at a fast-growing startup
- Experience with sales productivity tools, where sales management is the primary buyer and success requires driving change in a sales organization
- Scaled CS experience — you have run implementation and CS lifecycle processes in 1:many settings, in addition to more traditional 1:1 processes
- Experience working with users in field sales verticals
What the job involves
- As Customer Success Manager, you'll be one of Siro's first customer success hires. You will own onboarding, training, and ongoing success in Siro deployments with field sales teams. We will count on you to drive engagement and impact by building strong relationships, sales and industry expertise, and product knowledge
- Ensure Siro’s customers achieve success through:
- Technical onboarding setup (integrations, bookmarks, and analytics)
- User onboarding (get reps to record)
- Manager onboarding (get coaches to coach)
- Communicating impact back to business stakeholders
- Build, maintain, and improve Siro's playbooks on the above
- Communicate regularly with Siro’s internal teams to provide actionable, data-driven feedback to both Sales + Marketing and Product
- Build strong connections in our market. Siro has performed exceptionally here so far. You will be expected to help us win the market one relationship at a time
Our take
The activities of sales representatives are essential for maximizing the profits of a business, but it’s difficult to optimize this when there is no efficient way of tracking conversations. It is almost impossible to know exactly how long a sales rep pitches a product or exactly what they said, and this makes it difficult for businesses to improve their sales.
Siro provides a digital mobile and desktop app that facilitates the tracking and analysis of the conversations of sales reps and clients. The app records and transcribes sales conversations, providing a quantifiable footprint of every sales conversation which can then be analyzed by sales managers for improvements.
Whilst the recording and transcription software behind Siro is nothing new, the integrated approach to tracking sales conversations is one that has been untapped until now. The company claims that when used properly, its sales coaching system can reduce sales conversation time tenfold - giving Siro the potential to take sales coaching to a whole new level.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Oct 2023
$14m
SERIES A
Jun 2023
$4.3m
SEED
Total funding: $19.1m
Company HQ
Flatiron District, New York, NY
Leadership
Jake Cronin
(CEO & Founder)Co-founder of Queue. Was a Woodruff Scholar at Emory where they studied Math, CS, and Chinese Studies. Opened & ran a Cutco branch office.
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