Senior Manager of Revenue Enablement, ZoomInfo
Product & Customer Experience
$147.4-202.6k
More information about location
Market intelligence and contact details database
Job no longer available
Market intelligence and contact details database
1001+ employees
Job no longer available
$147.4-202.6k
More information about location
1001+ employees
Company mission
To unlock the growth potential of professionals and businesses with a modern end-to-end revenue operating system.
Role
Who you are
- Proven ability to lead, mentor, and manage high-performing teams in a fast-paced environment
- 7+ years of experience in CX, product enablement or related roles, with a track record of successful strategy development and execution
- Experience in building, managing, and measuring program/initiative progress
- Experience in leading enablement teams focused on GTM personas
- Demonstrated experience in content creation and delivery to selling teams (sales, pre-sales and/or post-sales)
- Experience with at least two of the following:
- GTM Automation (Sales and/or Marketing) Platforms
- Data Intelligence Platforms
- Marketing Automation Tools or Platforms
- Demonstrated experience with content authoring, packaging, and management tools used in enablement organization including:
- Learning management systems (LMS)
- Video creation, editing, and delivery
- E-learning authoring tools such as RISE, Camtasia, 7 Tabs, etc
- Content management platforms such as Seismic, Highspot, etc
- Project management tools such as Jira and SmartSheet ect
- Ability to influence with a high energy, confident, engaging, and inspiring personality
- Exceptional presentation, communication, and coaching abilities
- Exceptional ability to build and manage cross-functional relationships
- Understanding of data intelligence platforms and technical ecosystems; familiarity with ZoomInfo’s platform is an advantage
- Can effectively communicate technical capabilities and limitations to both technical and non-technical audiences
- Adept at learning new software products, features, and integrations with minimal guidance
What the job involves
- ZoomInfo is looking for an experienced, passionate, and results-oriented Senior Manager, Revenue Enablement to join a dynamic team that supercharges ZoomInfo’s Go-To-Market (GTM) organization. This role is pivotal in overseeing enablement for multiple product lines, including ZoomInfo Copilot, ZoomInfo Marketing, and ZoomInfo DaaS/RingLead, etc.
- In addition to driving the product enablement strategy, this role will be responsible for enabling our Customer Experience Team, which consists of Customer Onboarding, Technical Implementation, Customer Education, and Technical Support.
- The ideal candidate is well versed in managing cross-functional teams, and will drive strategic initiatives to support high-velocity product release schedules and foster product adoption across the organization, contributing directly to the success of our GTM teams
- Lead, mentor, and develop a high-performing enablement team, fostering a culture of innovation, accountability, and continuous learning
- Create an environment that encourages collaboration, knowledge-sharing, and professional growth
- Strategically allocate team resources to support enablement needs across multiple product lines, ensuring alignment with business priorities
- Design and implement enablement strategies tailored to the unique needs of GTM (Go-To-Market) personas, ensuring sales, customer success, and technical teams have the knowledge and skills to succeed
- Develop learning programs that drive product proficiency, enhance customer interactions, and support business growth
- Partner closely with product marketing to deliver enablement solutions that improve product understanding, accelerate adoption, and drive customer value
- Enable customer experience teams with the skills, knowledge, and confidence needed to deliver exceptional customer experiences at every touchpoint
- Optimize enablement frameworks that enhance customer interactions, onboarding, and ongoing engagement, ensuring consistency and efficiency
- Leverage enablement platforms, learning management systems (LMS), and analytics tools to enhance training effectiveness and measure impact on customer satisfaction and retention
- Build and maintain strong relationships with Customer Experience, Product Marketing, Product Management, sales and customer-facing teams
- Influence and align stakeholders on enablement priorities and objectives
- Act as a trusted advisor for product-focused roles
- Deeply understand the ZoomInfo product ecosystem and tailor enablement strategies to each product line
- Advocate for platform-specific enablement needs to ensure comprehensive support
- Lead strategic enablement initiatives that scale globally and align with business goals
- Monitor and measure the impact of enablement programs to ensure they meet objectives
- Drive adoption and sales efficacy through targeted training and enablement efforts
Our take
It was only a few years ago when B2B sales teams relied on warm introductions and contact books. Now, cloud-based CRM, automation and Big Data are critical tools for any selling process. ZoomInfo’s B2B contact base has played a massive part in that journey.
The company primarily helps salespeople find potential customers. Crucially, ZoomInfo then leverages technology to help make that approach as successful as possible. Think contact details of the most likely budget holder at that company, signal for when and how to approach and crucial updates on the company’s fortunes.
ZoomInfo has grown significantly over the previous few years and is now shifting its approach to pursue more inorganic growth through mergers and acquisitions, acquiring several companies in 2022, including the job recruitment website Comparably.
The risk for ZoomInfo is that these moves represent expansion beyond its traditional strengths in top-of-funnel customer acquisition. The company will need to ensure that it maximizes synergies in order to win in these markets. The company has expanded operations in India and is set to see further expansion, as indicated by its appearance on the Fortune Future 50 list of robust and growing companies in 2023.
Freddie
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jul 2004
$7m
SERIES A
Total funding: $7m
Company benefits
- Benefits for the Best You - We want our employees and their families to thrive. In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being
- Base Pay - We attract and retain the best talent with competitive compensation that aligns with industry benchmarks and merit programs yearly for promotions and salary increases based on performance, time in role, and position to market
- Bonus - When you crush it, we like to celebrate! Bonuses are awarded annually in connection with company and individual performance
- Equity - We offer each employee a generous equity award in the form of RSUs, so they can directly feel the results and success of their hard work
- Vacation & Time Off - We know everyone's needs are different so we offer flexible paid time off plans including an unlimited vacation option for many employees
- Hybrid Working Model - We offer flexible hybrid remote working models to promote equity, employee wellness, and work life balance
Company HQ
Vancouver
Leadership
Henry Schuck
(CEO)Originally founded DiscoverOrg which went on to become ZoomInfo through an acquisition in 2019.
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