Senior Software Engineer, ServiceNow
Impact AI
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionize the enterprise.
Role
Who you are
- Experience leveraging AI to improve workflows, decision-making, or product functionality — including integrating AI APIs, automating processes, or analyzing AI-driven insights
- Day-to-day work involves JavaScript, but strong foundations in languages like Java or Python are equally valued. Must have 4+ years of enterprise-level software engineering experience
- Solid understanding of data structures, algorithms, object-oriented design, design patterns, and performance optimization
- Familiarity with automated testing and CI/CD pipelines, and a commitment to engineering excellence and reliability
- Analytical mindset with the ability to design impactful AI solutions that solve complex problems
- Experience with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems
- A passion for collaboration, craftsmanship, and continuous learning, fostering a culture of quality and innovation
What the job involves
- ServiceNow Impact is transforming how organisations accelerate value and achieve digital transformation success. This isn’t just another product - it’s a strategic platform that combines AI, analytics, and human expertise to deliver measurable business outcomes. By joining the Impact team, candidates will:
- Build solutions that empower global enterprises to make smarter, data-driven decisions and realise value faster
- Innovate with Cutting-Edge Technology
- Leverage AI, machine learning, and automation to deliver proactive insights, preventative controls, and personalised recommendations
- Deliver Real-World Impact
- Help customers optimise platform health, track KPIs, and achieve their business goals through prescriptive guidance and premium support
- Collaborate with Experts
- Work alongside a passionate team of engineers, designers, and strategists who are redefining customer success
- Create Meaningful Experiences
- Design visually compelling, intuitive digital journeys that make complex processes simple and impactful
- Joining the Impact team means building technology that matters - technology that accelerates ROI for customers and sets new standards for enterprise value delivery
- Leverage ServiceNow AI Capabilities to construct AI-powered, scalable, and reusable software solutions that drive measurable impact for users and business processes
- Drive innovation by applying prompt engineering techniques and designing scalable architectures to support AI-powered solutions across the organisation
- Collaborate with product owners to translate business and user needs into intelligent, well-architected features, owning your work from design through implementation, automated testing, and delivery
- Develop extensible and user-friendly software that enables customers to customize and leverage AI-driven functionality to solve real-world problems
- Build intuitive, performant JavaScript UI components (e.g. LitJs, DaisyUI, TailwindCSS) to ensure flexibility for customer-specific needs
- Champion our quality-first mindset by integrating automated testing frameworks (e.g., Playwright) into CI/CD workflows to ensure consistent, high-quality releases
- Participate in design and code reviews, championing best practices in performance, maintainability, and testability
- Contribute to the design and enhancement of AI-enabled products and features, while improving the reliability, observability, and production readiness of the existing product suite
- Troubleshoot and optimize system performance across the stack, ensuring scalability and responsiveness
- Serve as a mentor for colleagues, sharing best practices for software craftsmanship, responsible AI integration, and continuous improvement
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7,700 customers, including 85% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in the upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15B, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Generous family leave
- Matched donations
- Annual learning stipends
- Flexible PTO
- Competitive retirement plan
- Paid volunteer time
Company HQ
Santa Clara, CA
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 201 more jobs at ServiceNow