Solution Operations Manager, Mistral AI

• Technical foundation. You have an engineering or equivalent technical background and 3–5 years of experience as a Technical Program Manager (or similar) delivering complex, multi-stakeholder technical programs at a tech company, scale-up, or enterprise
• AI-fluent. You genuinely use AI tools to automate your own work: drafting, analysis, reporting, PMO tasks. You're comfortable building and iterating on automations
• High agency. You don't wait to be told what to do. You see the gap, you close it, and you raise the standard as you go
• Customer-centric. You can hold a room with senior enterprise stakeholders and translate between business strategy and technical delivery
• Meticulous and reliable. Ownership to the last detail; nothing falls through the cracks on your watch
• Adaptable. Comfortable operating in ambiguity and a fast-moving environment; bias to action over process for its own sake

Desirable

• As the operational backbone of the account, you act as the right hand to the Program Lead, ensuring Mistral sets the standard for execution, speed, and collaboration with the client
• Your role blends technical program management, hands-on delivery governance, and day-to-day operations
• Governance & Strategic Alignment:
• Ensure the Program Lead’s vision is clearly articulated and adopted by both Mistral’s account team and the client
• Drive alignment between client stakeholders and Mistral teams to ensure shared priorities and high-quality delivery standards
• Facilitate data-driven decision-making for leadership through weekly cadences, steering committee prep, and risk dashboards
• Strategic Scoping & Value Definition:
• Develop a deep understanding of the client’s business, operating model, and strategic priorities
• Partner with the Program Lead and Account team to scope transformative programs, identify and define use cases, and build a clear business case and value framework
• Translate strategic ambition into measurable outcomes and track the long-term business impact of each program
• Delivery & Execution:
• Own delivery frameworks: timelines, milestones, reporting, proactively securing commitments and flagging risks or delays early
• Optimize delivery processes by identifying friction points and standardizing workflows to enhance quality and predictability
• Run the account's logistics for Mistral team going on site (access, security, meetings)
• Operational Innovation & Automation:
• Build and enhance Mistral’s platform and internal tools to empower program delivery with scalable, tailored solutions
• Automate workflows to eliminate manual friction in planning, reporting, and follow-ups, accelerating execution and reducing operational overhead
• Practical details:
• Location: Paris, with travel expected ~30% of your time to customer sites (Europe)
• Team: Solutions Org, reporting into the Solutions leadership
• Scope: One or several strategic accounts