Senior Site Reliability Engineer, Cross River

• We are seeking a highly skilled and motivated Senior Site Reliability Engineer with 8+ years of hands-on experience ensuring the reliability, scalability, and performance of mission-critical systems
• The ideal candidate brings deep expertise in building and maintaining production infrastructure, establishing DevOps best practices, and driving operational excellence across engineering teams
• We're looking for someone who takes ownership of system reliability, thrives in a collaborative and fast-paced environment, and is passionate about building resilient financial infrastructure
• 8+ years in SRE, DevOps, or Infrastructure Engineering roles
• 5+ years with AWS (preferred); experience with multi-cloud is a plus
• Strong proficiency with Terraform
• Deep experience designing, building, and maintaining CI/CD pipelines and automation workflows
• Strong experience with Docker and container orchestration (ECS preferred)
• Proficiency with tools such as New Relic, ELK Stack, CloudWatch, Prometheus, Datadog, or Grafana
• Proficiency in .NET, PowerShell, Python, Go, or Bash
• Strong Linux and Windows systems administration skills
• Solid understanding of DNS, load balancing, CDNs, and network security
• Strong written and verbal communication skills

Desirable

• Define and enforce DevOps guardrails, standards, and best practices to ensure consistency, security, and compliance across engineering teams
• Enable Engineering teams to design, implement, and maintain CI/CD pipelines best to enable fast, safe, and repeatable deployments across all environments
• Co-Develop and maintain Infrastructure as Code (IaC) with Application teams using tools such as Terraform
• Establish and govern deployment strategies including blue/green, canary, and rolling deployments
• Build and maintain developer self-service tooling and internal platforms that accelerate delivery while maintaining governance
• Champion a "shift-left" culture by embedding reliability, security, and observability practices early in the software development lifecycle
• Help define, implement, and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets for critical services
• Build and maintain comprehensive observability stacks including centralized logging, metrics, distributed tracing, and alerting using tools such as New Relic, ELK, Prometheus, and Grafana
• Lead incident response and management, including on-call rotations, root cause analysis (RCA), and blameless post-mortems
• Perform capacity planning and performance engineering to ensure systems scale efficiently with business growth
• Identify and eliminate toil through automation, reducing manual operational overhead
• Conduct reliability reviews and chaos engineering exercises to proactively identify and mitigate failure modes
• Manage and optimize cloud infrastructure to balance reliability, cost, and performance
• Collaborate with software engineering teams to improve system architecture, resiliency patterns, and fault tolerance
• Support and maintain .NET-based services running across Windows and Linux environments
• Key Metrics of Success:
• System uptime and availability targets consistently met or exceeded
• Reduction in mean time to detect (MTTD) and mean time to resolve (MTTR)
• Adoption and adherence to DevOps guardrails across engineering teams
• Measurable reduction in operational toil through automation
• Healthy error budget management across critical services