Vice President of Product Design, Housecall Pro

• 15+ years of experience in product design, including at least 10 years in leadership roles managing and scaling design teams
• Experience managing teams of 10 or more designers, including individual contributors and design managers
• Proven track record of shipping customer-focused digital products at scale, ideally within SaaS or Fintech
• Strong understanding of user-centered design principles, design systems, and cross-platform experience (responsive Web, iOS, Android)
• Experience working in Agile development environments using tools like Figma, Jira, and Confluence
• Bachelor’s degree in Design, HCI, or related field; advanced degree preferred
• Portfolio demonstrating ability to drive innovative design solutions that achieve business and user outcomes

Desirable

• As the Vice President of Product Design, you play a critical leadership role within the product design organization, helping define and advance the strategic vision for design while ensuring it is deeply embedded in the product development process
• You collaborate closely with other design leaders, Product, and Engineering to deliver cohesive, user-centered product experiences that align with the company’s broader objectives
• Your focus is on fostering a strong design culture, developing design talent, and enabling teams to consistently deliver high-impact work
• You balance visionary leadership with hands-on execution, ensuring design strategies not only inspire but also translate into polished, cohesive launches that delight customers and drive measurable business outcomes
• You are a passionate advocate for user-centered design, a mentor of design leaders, and a partner to executive peers across Product, Engineering, and Marketing
• How teams design and build products is rapidly changing with generative AI prototyping tools, you will help us navigate and thrive in this new reality
• Provide leadership within the product design organization, mentoring and developing individual contributors and design leaders, all while fostering a culture of creativity, growth, and operational excellence
• Champion best practices in UX, visual design, design systems and patterns, and information architecture
• Establish KPIs and design metrics to evaluate impact, optimize processes, and ensure design outcomes support business growth
• Develop and scale processes for using generative AI tools for rapid prototyping
• Oversee design for Fintech, Business Solutions and emerging product areas, ensuring a cohesive, end-to-end experience across the platform
• Collaborate directly with Product and Engineering leadership to define roadmaps, prioritize initiatives, and execute high-quality launches
• Ensure consistency and scalability by advancing design systems and patterns, tools, and processes
• Define and articulate the company-wide design vision, ensuring alignment with business strategy and customer needs
• Oversee design strategies that drive innovation, strengthen brand and product cohesion, and deliver measurable results
• Serve as a key representative of the design organization at executive meetings, board presentations, and industry events
• Advocate for the value of design thinking across the company, embedding user-centered approaches into product and business decisions