Manager of Data & Insights, Lloyds
Social Sustainability
£68.2-75.8k
+ DOE + An annual performance-related bonus
Retail and commercial bank
Open for applications
Retail and commercial bank
1001+ employees
Open for applications
£68.2-75.8k
+ DOE + An annual performance-related bonus
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Data analysis and engineering –strong proficiency using tools such as Excel, Power BI and Gen AI solutions, able to demonstrate extensive experience working optimally to engineer and analyse large datasets utilising a variety of tools and systems eg SQL, JIRA and Confluence
- Critical thinking – able to see the bigger picture and understand the strategic imperatives across the portfolio of activity within the context of UK socio-economic challenges and Lloyds Bank commercial focus areas, converting this into an effective social data strategy
- Research/Insight/Data/Client Experience –conversant with research methodologies and customer-centric focus in design of data capture initiatives
- Collaborator management – diplomatic and collaborative yet ambitious and outspoken, aware of internal/external customer needs and tailoring approach to handle conflicting requirements
- Handling complexity – able to produce reports/presentations and communications that convert sophisticated ideas/data in a simple and meaningful way
- You'll have deep expertise in research (including methodology development), survey design, data engineering, analysis, interpretation and reporting
What the job involves
- A phenomenal opportunity to join the Social Sustainability team in Business & Commercial Banking (BCB) during an exciting phase of growth and development as we support the Group’s purpose of Helping Britain Prosper
- The team’s mission is to “Break down socio-economic barriers impacting the UK’s under-served business owner communities and groups”
- We do this by developing strategies, propositions, programmes and partnerships to deliver fair and equitable outcomes
- You'll also be adept at manipulating large data sets to help set strategy, advise decision-making, deliver process improvements and handle performance
- The role supports a portfolio of activity designed to improve access to finance and skills support for Black, Disabled and/or Women-led businesses as well as supporting the Bank build its organisational capability in meeting future external broader social sustainability reporting standards in line with CSRD guidelines that maximise socio-economic benefit
- Acting as a data, research and reporting subject matter authority by maintaining an in-depth understanding of social sustainability data and insights
- Providing data-driven insights across UK socio-economic priorities and under-served business owner communities and marrying those with our strategic drivers to help Britain prosper
- Developing data tools and dashboards to support the targeting of underserved business communities across socio-demographic segments with financing and skills support programmes
- Working with internal and external partners to craft, build and continuously evolve a social sustainability performance measurement framework for BCB
- Developing appropriate methods of data capture to improve Client recording and minimise reputational or bias-related risks
- Analysing socio-demographic data alongside other transactional, behavioural and attitudinal data to unearth new insights for use in the decision-making process
- Evaluating market trends, building compelling reports and delivering presentations to colleagues in BCB
- Running a budget used to develop new research projects and improve our internal capability to collect Client data
Application process
- End Date: March 6, 2025
Salary benchmarks
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company values
- We trust each other to achieve more together. We listen to, and are honest with, each other. We take things on, see them through, and give others the space and support to do the same.
- We put people first, and empower our colleagues to go the extra mile for our customers and communities. We treat everyone as individuals, and we don’t put processes ahead of real people’s needs.
- We embrace our differences to value everyone. We seek out diverse perspectives in order to learn about people’s different and changing needs, and to see how we can best support these.
- We’re bold and take action to drive the best outcomes for our customers. We champion ideas that move us forward, and we innovate for better results. We challenge things that aren’t right and make it our job to change them.
Company HQ
City of London, London, UK
Articles
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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