Corporate IT Manager, Liquibase

• This role requires a proactive problem-solver who thrives in a distributed environment, is comfortable working across time zones, and enjoys working with a diverse team of both full-time employees and contractors
• 5+ years of hands-on IT support experience in enterprise environments
• Advanced expertise in Office 365 administration (Azure Entra ID, Enterprise Applications, Exchange)
• Strong, in-depth knowledge of Google Workspace
• System Administration Experience with Atlassian tools (Jira/Confluence), Slack, Zoom, Hubspot, tray.io, and similar enterprise applications
• Security Expertise including MFA, SSO/SAML, and passwordless options
• Solid scripting and automation skills, with proven experience automating IT processes
• Experience working with APIs for billing and system integrations
• Prior experience in laptop procurement, MDM, and overall IT inventory management
• Excellent communication skills with the ability to work collaboratively
• Based in the Austin, TX Metro Area or willing to relocate

Desirable

• The Corporate IT Manager will be responsible for maintaining, supporting, and improving our technical ecosystem, which includes company-wide tools, remote hardware, software solutions, and security protocols
• This is a hands-on, people-centered position where you’ll address everything from routine troubleshooting to more complex IT projects that improve our overall system efficiency
• Provide day-to-day technical support to employees and contractors across multiple platforms (Mac, Windows, Linux)
• Diagnose and resolve hardware, software, and network issues to ensure team productivity and minimal downtime
• Use remote support tools to assist team members in various locations and deliver exceptional user experience
• Administer and optimize internal systems and cloud services (e.g., Google Workspace, Microsoft Entra ID, etc)
• Manage hardware devices, including laptops, desktops, and other peripherals. This includes provisioning, configuring, and troubleshooting issues
• Oversee hardware asset management, ensuring proper tracking, maintenance, and replacement of devices as needed
• Manage permissions and security configurations across platforms and ensure continuous access control compliance
• Configure and deploy necessary hardware, software, and tool access for new hires across global locations, ensuring smooth onboarding experiences
• Manage offboarding processes securely, including data removal, asset recovery, and access revocation in line with company security policies
• Manage the full lifecycle of company-wide tools and applications, such as Google Workspace, Zoom, Slack, Atlassian Suite and others, ensuring optimal performance and security
• Research, implement, and maintain new tools or enhancements to improve team productivity and security
• Conduct regular audits of software licenses and user permissions, optimizing usage and reducing overhead costs
• Implement cybersecurity best practices and ensure compliance with company policies, including regular audits, vulnerability assessments, and patch management
• Conduct periodic training for team members on security awareness, data protection, and best practices for working remotely
• Respond promptly where required to security incidents, perform root-cause analysis, and implement measures to prevent future occurrences
• Maintain detailed documentation for IT processes, troubleshooting guides, and internal knowledge bases for end-users
• Continuously identify, suggest, and implement improvements in IT operations to drive efficiency and productivity
• Develop and maintain scripts and automations to support IT processes
• Utilize APIs to monitor and manage company spend on various IT tools