Client Partner, Pathstream
$200-235k
+ bonus
2-3 days a week in office
Web-based platform for teaching tech skills
Open for applications
Web-based platform for teaching tech skills
21-100 employees
Open for applications
$200-235k
+ bonus
2-3 days a week in office
21-100 employees
Company mission
To change the future of careers.
Role
Who you are
- 7+ years in strategic partnerships, customer success, program management, general management, or consulting — ideally owning a portfolio of large enterprise clients
- A track record of owning a number, not just a workstream, and achieving and exceeding renewal, expansion, and revenue targets
- Strong analytical skills: you're comfortable pulling and interpreting data and clearly communicating findings and compelling narratives to diverse client stakeholders
- Exceptional written communication — you can write a crisp executive summary, a thoughtful client email, or substantive feedback on a marketing campaign
- Proven ability to drive alignment across multiple internal teams without direct authority
- Proven track record of developing & maintaining strong relationships both internally with colleagues and externally with clients
- Strategic thinker who can zoom out to set direction and zoom in to unblock execution
- A high performer with early-stage experience, comfortable with ambiguity, very curious, no ego, highly motivated, and for whom working hard is second nature
- Ability to work from our NYC office a minimum of 2–3 days per week; this role requires a hybrid schedule with regular in-person presence
- Financial services, insurance, or contact center experience a plus; prior strategy consulting experience a plus
What the job involves
- Pathstream is looking for a Client Partner to own and grow one of our enterprise B2B portfolios consisting of enterprise clients clustered into a single industry or set of industries or functions
- This is a high-visibility, matrixed senior-level role that sits at the intersection of consultative selling, strategy, relationship management, analytics, and execution
- As a Client Partner, you will be expected to drive revenue growth and product adoption for your portfolio
- Reporting to our CRO, you'll own your portfolio of clients , the program outcomes we deliver, the verdict on whether our offerings are genuinely delivering impact, and the overall health and growth of the portfolio
- On a day-to-day basis, you'll direct the portfolio group’s members from customer success, marketing, and operations to drive execution, while working with your product, coaching, learning design, and engineering partners to address the portfolio’s evolving needs
- You'll also serve as account lead for one client in your portfolio to stay close to the work and set the performance bar for your team
- Lastly, you will manage one customer success leader who oversees day-to-day account management of the remaining clients in the portfolio
- Own your portfolio & the metrics — what the clients are buying, which of their business metrics we move, what a winning engagement looks like — and refresh it quarterly
- Drive renewals across the portfolio and expansion within each client's division: more users, more geographies, adjacent lines of business under the same executive sponsor
- Move clients through proof-of-concept scholarship, paid pilot, and division rollout on a defined timeline; never let an account stall in a stage without a decision
- Serve as account lead for one client in your portfolio, held to the same standard as every other account and reported alongside them
- Establish and maintain your internal partners’ baseline understanding of the key issues and pressures impacting your industry or set of portfolio companies; stay abreast of public company business & financial performance pertaining to your portfolio of clients; and anticipate trends that could impact their business and how we might help them
- Directly guide your matrixed partners from customer success, marketing, and operations — diagnosing what's driving or inhibiting activations, enrollments, completions, and coaching engagement, and directing team focus accordingly
- Track client program performance closely: understand the data, including client performance and attrition data where accessible, to calculate ROI and ensure the team is intervening effectively when metrics need attention
- Evaluate and give substantive feedback on user-facing marketing — bringing strong instincts on what drives quality activations, completions, and sustained coaching engagement; hold the bar on campaign strategy, not just execution
- Deliver a quarterly verdict per client on whether coaching, curriculum, and user experience are combining to deliver their business objectives and ROI goals — and when they aren't, make the case for what must change so it’s added to the roadmap
- Set the portfolio's operating cadence and agenda, and decide when and how coaching and learning design should participate
- Set and uphold the portfolio’s quality bar for client-facing narratives shared at each step of the client journey in all formats (e.g. slide decks, emails, etc)
- Manage and develop your customer success lead; set the portfolio’s priorities for your matrixed partners across sales, marketing, coaching, learning design, operations, and data
- Make the case for the resources your portfolio’s needs, and translate what's working — and what isn't — into more efficient, scalable operational processes
Our take
Applicant Tracking Systems are frequently used by companies to filter out resumes that do not include essential skills. However, University degrees often focus on generalized skill sets as opposed to career-critical skills, resulting in many strong candidates slipping through the cracks.
Pathstream builds optimized digital skill programs for job seekers by partnering with companies and educational institutions, with programs designed in collaboration with companies including Salesforce, Facebook and Tableau. The startup's aim is to deliver courses in career-critical skill sets to ensure applicants have all the necessary skills relevant to their career path.
Pathstream believes that degrees in the US still focus too much on qualifications in antiquated skill sets. It does not want to replace educational institutes, but partner with them to teach platform-centric and industry-critical skill sets. Strong funding and a good initial reach will support this aim moving forward.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2023
$38.8m
LATE VC
Aug 2019
$12m
SERIES A
Total funding: $51.8m
Company HQ
Union Square, San Francisco, CA
Leadership
Eleanor Cooper
(Co-Founder & CEO)Worked at Morgan Stanley as an Investment Banking Analyst. Was a Private Equity Investment Associate at Energy Capital Partner, and New Venture Lead at Entangled Ventures.
Lauren Pizer
(Co-Founder & SVP of Learning Experience)Was a Special Projects Associate at Explore Schools, Teaching Team Member at Hasso Plattner Institute of Design, and Director of Student Experience at MissionU. Was also Case Team Leader at Entangled Ventures.
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