Senior Release Engineer, SoundHound AI
Conversational AI platform
Be an early applicant
Conversational AI platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To create a voice AI platform that exceeds human capabilities and brings value and delight via an ecosystem of billions of products enhanced by innovation and monetization opportunities.
Role
Who you are
- Exceptional Organization: Proven ability to manage multiple high-stakes projects simultaneously in a fast-paced SaaS or AI environment
- Technical Literacy: While not a coding role, you must understand the "language" of the team, including concepts like CI/CD pipelines, Kubernetes, and Cloud infrastructure (AWS/GCP/Azure)
- Tool Proficiency: Advanced experience with project management and tracking tools, specifically Jira, Confluence, and Bitbucket/Git
- Strategic Thinking: A mindset of continuous improvement—if a tracking process is manual or inefficient, you have the drive to "automate" the workflow
- Communication: Elite verbal and written communication skills, capable of translating technical hurdles into clear business updates for partners
What the job involves
- The Release Management (aka Service Technology) team is the backbone of our product delivery, responsible for the "1Click" installation and upgrade of our enterprise AI solutions
- As our Release Operations Manager, you will be the "air traffic controller" for the team. While the engineers focus on the "brilliant brains" of automation, you will focus on the organizational pulse
- You will track every moving part of the release cycle—from R&D handoffs to final "White Glove" client delivery—ensuring no task falls through the cracks and every partner interaction is seamless
- Workflow Coordination: Track the end-to-end lifecycle of product installations and upgrades, ensuring engineers are meeting deadlines for L3/L4 support and client-specific deployments
- Release Tracking & Reporting: Utilize Jira and Slack integrations to monitor upgrade success/failure rates and provide high-level status reports to leadership
- Process Architecture: Design and implement organizational systems or "trackers" to manage client-specific git repositories, inventory configurations, and environment-specific overrides
- Stakeholder Liaison: Act as the primary point of contact between Release Management, R&D, and external Partners to ensure smooth transitions during the release management process
- Documentation Oversight: Ensure that Confluence documentation for both internal teams and external partners remains up-to-date and "customer-friendly"
- Resource Management: Coordinate "White Glove" support schedules, ensuring senior and junior engineers are appropriately allocated for long-duration partner installs
Application process
- We encourage employees to use AI systems to boost efficiency and effectiveness. However, during the application/interview process, we ask that you refrain from using AI assistants unless explicitly stated otherwise. This allows us to evaluate your non-AI-assisted communication skills and other applicable skills and competencies
Our take
The world is becoming ever more voice-enabled, and SoundHound AI have been working for over a decade on their voice AI and conversational intelligence technology to stay ahead. The applications for quality technology of this sort is vast, from automotive innovation to restaurant management, and SoundHound AI is firmly leading the pack.
The company delivers unrivalled accuracy across nearly two dozen languages, giving it a real edge over Google and Amazon’s competing products. To consolidate this lead, it also made a number of strategic, big-name partnerships to broaden product uptake - with the likes of Tencent, Hyundai, Nvidia and Samsung.
By keeping its products customizable and broadly applicable, SoundHound AI has found great success, which empowered an IPO bid in 2022. Although it then took a hit from the poor economic climate, the company still managed to secure post-IPO funds, and paid off its post-IPO debt in 2024. This all bodes very well for its continued growth and the maintenance of its leading position in the space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2018
$100m
LATE VC
Jan 2017
$75m
SERIES D
Total funding: $215m
Company benefits
- Team Events & Happy Hours
- Comprehensive Medical Insurance
- Employee Recognition
- Equity Plans
- Catered Lunches & Tasty Snacks
Company HQ
Santa Clara, CA
Leadership
Keyvan Mohajer
(Co-Founder & CEO)Having taken a PhD at Stanford, Keyvan worked as CTO of InsuranceHotline.com before founding ZumoSoftware, where they spent 4 years as CTO. They founded SoundHound in December 2004, while at Stanford, and have served since as President and CEO.
Majid Emami
(Co-Founder, CSO & SVP of Engineering)After graduating Stanford University, they went onto co-found SoundHound as VP of Engineering, before becoming CSO and SVP of Engineering in 2022.
James Hom
(Co-Founder & CPO)Having earned their Bachelor's Degree in Computer Science from Stanford University, they went onto co-found SoundHound. First, they lead all product development as VP of Products, before becoming CPO.
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