Implementation Manager, NationBuilder
$70-80k
Management software for community projects
Be an early applicant
Management software for community projects
101-200 employees
Be an early applicant
$70-80k
101-200 employees
Company mission
NationBuilder's mission is to build the infrastructure for a world of creators by helping leaders develop and organize thriving communities.
Role
Who you are
- 2+ years of experience working in a technical role or as a technical project manager
- Experience working with enterprise-level customers or in a similar organization is preferred
- Familiarity with NationBuilder or similar CRM/CMS platforms
- Exceptional listeners and communicators who can bridge the divide between the sales and technical teams
- Detail-oriented thinkers
- Experience engaging many stakeholders and managing them to a timeline
- Someone who takes initiative and will do whatever it takes to get the job done
- Someone with interests and passions beyond work. Perhaps you're a photographer, a snowboarder, a great cook or an aspiring unicyclist?
What the job involves
- NationBuilder is actively seeking an Implementation Manager to join our Professional Services team
- As a crucial post-sales resource, the Implementation Manager ensures that our customers’ NationBuilder solutions are implemented successfully and add value to their organizations
- You’ll manage customer implementations from beginning to end, collaborating closely with Sales Engineers to fulfill each Statement of Work
- In this role, you’ll “quarterback” each project by setting realistic timelines, coordinating efforts between customers and internal teams, and managing expectations to deliver high-quality solutions
- You’ll lead the implementation of data and technical components for each customer’s NationBuilder infrastructure, driving clarity, communication, and alignment with the customer’s goals
- Implementation Managers are technical resources and consultants for customers. You act as their technical guide
- Manage customer implementations end-to-end, maintaining a clear understanding of how individual projects align with broader customer and organizational objectives. You’ll set and adjust timelines, ensuring all stakeholders—customers, account managers, and third-party developers—are aligned and informed
- While you won’t be expected to code from scratch, you should be comfortable reading, writing, and manipulating HTML/CSS and Liquid. You should be familiar with the concepts of relational databases and CRMs. You’ll provide direction on integrating NationBuilder into their existing tech stacks. Familiarity with SQL, Ruby on Rails, or similar languages is a plus
- Act as a trusted advisor, balancing customer needs with realistic outcomes. You’ll engage customers throughout the project lifecycle, proactively addressing potential roadblocks and adjusting plans as needed to ensure customer success. You’ll also help customers understand project scopes and manage expectations around timelines and deliverables
- Work closely with colleagues across Professional Services and other departments to deliver high-quality service. You’ll know when and where to bring in additional resources, ensuring that contributions are coordinated, timely, and aligned with project goals
- Continuously broaden your technical expertise by exploring NationBuilder’s capabilities and learning about third-party systems that enhance customer goals. You’ll stay current with how integrated technologies and integrations function within our ecosystem, tinkering with new tools and learning how to leverage them effectively
Our take
Communities of people can have an enormous impact on the success of charities, political campaigns, and activism movements, but organizing them can be difficult. Whilst social network platforms are generally the solution to this, these are generally not designed for such purposes, presenting a demand for a platform specifically designed for community project management.
NationBuilder provides a community project management platform with the aim to empower the communities behind nonprofits, social movements, and political campaigns to drive change. The software consists of an integrated system of tools for purposes such as building websites that track community engagement, fundraising and financial growth, personalized email and SMS services, and dynamic databasing of supporters.
Whilst NationBuilder’s software and its features resemble many other pre-existing project management platforms, it has taken a unique stance by specifically tackling the gap in the market around community management. By providing an integrated platform of tools for such projects, the company claims that they can help grow revenues for community projects which will ultimately speed up change.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Jun 2013
$8m
SERIES B
Mar 2012
$6.3m
SERIES A
Total funding: $14.8m
Company benefits
- Leadership driven by employee satisfaction
- Health insurance
- Unlimited PTO
- 401(k) retirement plan
Company values
- We'd rather be better than right
- We do whatever it takes, no excuses
- We just say the thing
- We seek data and wisdom to make the best decisions
- We serve all communities
- We are humans, not robots
Company HQ
Financial District, Los Angeles, CA
Articles
Leadership
Jim Gilliam
(Executive Chairman)Experience as CTO of Business.com. Co-founder of Brave New Films from 2003 to 2008.
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