Service Support Assistant, Aviva
GCS
+ Eligibility for annual bonus
2-5 days a week in office
Insurance, wealth and retirement business
Be an early applicant
Insurance, wealth and retirement business
1001+ employees
Be an early applicant
+ Eligibility for annual bonus
2-5 days a week in office
1001+ employees
Company mission
With you today, for a better tomorrow. Aviva exist to be with people when it really matters, throughout their lives.
Role
Who you are
- Post-secondary education including degree/diploma and/or accreditation complimented by relevant office experience is required
- Ideal candidate has 2+ years’ experience in an administrative and support function with strong attention to detail and accuracy while executing above average time management skills
- Reporting to the Manager, you will need to be confident and comfortable to manage a healthy level of autonomy while being accountable to various teams for the responsibilities of your role
- Excellent technical aptitude with web and DOS based systems and databases; very strong proficiency and working knowledge of MS Teams, Adobe Acrobat Pro and Microsoft Office Suite including Excel, Outlook and OneNote is preferred
- Excellent oral and written communication skills with the capability to communicate at all levels (with internal and external partners) is meaningful to the role
- Excellent articulation via phone, email, and in a virtual and in person meeting setting in both French and English is an asset
- Superior organization and time-management skills and able to manage workflow efficiently and accurately without constant supervision
- Ability to be both adaptable, flexible and able to prioritize and re-prioritize work as needed while thriving in a high volume, fast paced environment is critical for success in this role
- Committed to self-development, learning and building a career in the commercial insurance space
- Always striving to live Aviva's value's throughout all interactions including Community, Care, Confidence and Commitment
What the job involves
- An excellent career opportunity exists in our Corporate & Specialty Risk department for a Commercial Lines Service Support Assistant in our downtown Toronto location. In this position, you will play a meaningful role in supporting our Underwriting and while working closely with Underwriting Assistants that are driven every single day to think bigger, do better for our customers, and achieve desired results
- Your role is to learn, grow and develop as a valued and engaged member of the team while working toward an underwriting career path. In this role, you will support and provide assistance to the underwriters and Underwriting Assistants.
- As part of a highly engaged underwriting services team, you will execute timely and impactful solutions that supports workflows with efficiency and accuracy while supporting underwriters and underwriting assistants to realize an underwriting profit while minimizing underwriting expenses supporting overall underwriting profitability.
- Engaging in effective cross team interactions, you are financially literate and an effective communicator who complies with corporate governance and is proficient in supporting broker relations and assisting underwriters and underwriting assistants in reconciliation of broker billing financial discrepancies
- Working both collaboratively and autonomously while ensuring deadlines are met as part of a hybrid team is critical to the success of this role
- Triaging, logging and clearing large commercial submissions in collaboration with underwriters, processing declinatures, preparation of risk analysis reports including cross border documents and completing electronic filing of underwriting documents
- Searching for information relevant to the underwriting function and providing letters of experience, insurance binders and other documents on behalf of the underwriter
- Responding and answering internal, external and broker service requests professionally and promptly including following up on information needed from brokers on behalf of underwriting
- Data entry in RTM and SFDC systems while updating automated and manual tracking documents
- Collaborating with internal Aviva/GCS stakeholders, automated and manual processing
- Timely reconciliation of financial discrepancies working collaboratively and effectively with Aviva/GCS Stakeholders
- Maintain accurate and timely account information , file storage , claims service support
- Produce reports, information summaries and special projects as required
- Automated and manual premium booking in legacy systems
Our take
With 18 million international customers, Aviva is the largest provider of insurance and leading life and pension funds in the UK. With a history that dates back to the founding of Hand in Hand Fire & Life Insurance Society in 1696, Aviva’s current form is thanks to a merger between Norwich Union and CGU plc in the year 2000.
Over the noughties, Aviva grew its market out to Europe and established a high-profile foothold in America thanks to the most expensive advertising campaign of the time that included celebrities Alice Cooper and Bruce Willis. Into the 2010s, the insurance broker was forced to restructure and close a large number of its non-core businesses in a bid to increase its shareholder returns and streamline its focus. In 2012 it sold its US wing to Athene Holding to further this goal.
Now stripped back after sell-offs of subsidiaries in Indonesia, Italy, and many more countries, Aviva is refocusing on pensions. In the wake of a Pensions Dashboard Programme delay in the UK, Aviva is in the running to take over the programme thanks to its pre-existing private systems. This exemplifies Aviva’s renewed focus on the fintech sector, all whilst playing national analyst during the cost of living crisis thanks to its annual Age of Ambiguity study.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Company values
- Care
- Commitment
- Community
- Confidence
Company HQ
City of London, London, UK
Articles
Leadership
Amanda Blanc
(CEO, not founder)Currently Group Board Non-Executive Director at BP. Previously Chairman of the Welsh Rugby Union, Senior Advisor at Trov, CEO at Zurich Insurance Company.
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