Junior Software Engineer, Pointclickcare

• 0-2 years of experience through employment, internship, or co-op programs
• Degree or diploma in Computer Science, Software Engineering, or equivalent experience
• Basic programming or scripting experience
• Strong problem solving skills
• Curiosity and desire to learn complex systems
• Effective communication and teamwork skills
• Exposure to Azure cloud services
• Familiarity with observability platforms such as Datadog, AppDynamics, Grafana, Prometheus, or ELK

Desirable

• As a Junior Site Reliability Engineer, you will learn how modern software systems are built, operated, and improved in production
• You will work alongside experienced SREs who directly operate a small number of critical production services while also helping engineering teams improve reliability, observability, automation, and operational excellence
• This role is designed for engineers who enjoy software development, automation, troubleshooting, and understanding how complex distributed systems behave under real-world conditions
• You will gain hands on experience building and using AI powered operational tooling that helps engineers investigate incidents, improve observability, automate repetitive tasks, and eliminate operational toil
• Support the operation of critical services owned by the SRE team
• Assist in monitoring service health, availability, and performance
• Participate in incident response activities under mentorship
• Learn on-call practices and production operations
• Assist with deployment validation and operational readiness activities
• Support implementation of monitoring, alerting, dashboards, and observability improvements
• Learn how logs, metrics, traces, and events are used to diagnose production environments
• Help identify monitoring gaps and areas for improved visibility
• Participate in post incident reviews and reliability improvement initiatives
• Develop foundational understanding of SLIs, SLOs, and Error Budgets
• Develop scripts and automation to eliminate repetitive operational work
• Contribute to internally developed AI powered operational tools
• Learn how AI can accelerate troubleshooting and root cause analysis
• Support development of AI assisted runbooks and operational workflows
• Help identify opportunities to reduce toil through software engineering and automation
• Partner with development teams to better understand production systems
• Assist teams in adopting reliability and observability best practices
• Support operational readiness reviews
• Learn how reliability influences software design and architecture decisions