Senior IT Support Specialist, Meltwater
$75-85k
More information about location
3+ days a week in office
Media, social & consumer intelligence
Be an early applicant
Media, social & consumer intelligence
1001+ employees
Be an early applicant
$75-85k
More information about location
3+ days a week in office
1001+ employees
Company mission
To innovate, provide best-in-class service, and deliver sustainable growth through our technology and our people.
Role
Who you are
- Minimum of 7 years in IT support or a similar role, with a proven track record supporting executive-level leadership teams
- Ability to resolve complex hardware and software incidents and requests in use by the business
- Strong knowledge of Windows and MAC OS support within enterprise networks
- Solid understanding of network protocols and services such as TCP/IP, DNS, DHCP
- Solid understanding of endpoint management tools such as JAMF and Intune for provisioning, packaging, and policy compliance
- Familiarity with IT security best practices including conditional access policies, MFA, and modern endpoint encryption standard protocols
- Excellent communication and interpersonal skills, with the ability to maintain composure under pressure during executive interactions
- Ability to work independently, and as a member of a team across all Meltwater locations
What the job involves
- Meltwater is in search of a Sr IT Support Specialist who will play a critical role in ensuring the world-class delivery of IT services to our New York City office and to remote employees
- Operating in a hybrid-remote workforce, this critical role will act as the ultimate escalation point, combining with white-glove support for C-level executives and technical troubleshooting for all Meltwater employees while maintaining excellent customer satisfaction
- Provide advanced, white-glove technical support to C-level executives
- Diagnose and resolve complex technical problems across the enterprise, acting as the ultimate local and remote escalation point
- Administer and maintain core IT infrastructure including Windows/MacOS endpoints, cloud services (Microsoft 365, Azure AD/Entra ID, Google), networking equipment, and office A/V systems
- Oversee IT hardware and software inventory, procurement, and asset lifecycle management
- Monitor system performance and ensure optimal operation of all core IT systems administered by the IT Service Desk
- Lead IT projects and other technical initiatives as directed by management
- Monitor and maintain strict security protocols and corporate governance to protect company data and identity systems
- Collaborate with other IT team members to develop or improve the IT Service Desk knowledge base and overarching IT policies and procedures
- Conduct regular system audits and generate comprehensive reports on global system performance, asset compliance, and security posture
- Provide technical training, mentorship, and professional guidance to junior IT support staff
- Stay updated on the latest industry trends and technologies to recommend improvements and upgrades
Our take
Meltwater's software analyzes and provides insights on posts across all major social media platforms, blogs, and news sites, allowing companies to make more informed marketing and operational decisions.
Launched in Norway in 2001 and later moving its headquarters to San Francisco, Meltwater has become a leading player in the media monitoring industry. It is an industry that is expected to double in value as the volume of data grows, making it increasingly challenging to derive meaningful insights.
Over the past two decades, Meltwater's growth has been fueled by strategic acquisitions of complementary businesses, enhancing its technology stack. Since going public in early 2021, and with major clients like Google, Ogilvy, The Economist, and Santander, Meltwater is poised to expand its operations beyond the 150 countries it currently serves.
Freddie
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (2 rounds)
Dec 2023
$65m
GROWTH EQUITY VC
Mar 2019
$175m
GROWTH EQUITY VC
Total funding: $240m
Company HQ
Financial District, San Francisco, CA
Leadership
John Box
(CEO)A Meltwater veteran, they began as a Sales Manager in 2004. Climbed the ranks through roles as a Regional Managing Director, Global Sales Director, and EVP of Meltwater Social before becoming CEO in 2020.
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