Product Manager, Block
Square Shop
$153-270k
Salary is partially dependant on applicant’s location. Plus Employee Stock Purchase Program
Financial services ecosystem
Job no longer available
Financial services ecosystem
1001+ employees
Job no longer available
$153-270k
Salary is partially dependant on applicant’s location. Plus Employee Stock Purchase Program
1001+ employees
Company mission
To create better tools to help everyone access the economy.
Role
Who you are
- 7+ years of product management experience or equivalent
- A strong sense of user empathy and interest in supporting independent businesses
- Experience developing product strategies and breaking them down into clearly scoped roadmaps and requirements
- Experience testing and launching products at scale with a high bar for experimental rigor
- Ability to understand technical systems and how they operate to spot potential issues and make trade off decisions
- Strong cross-functional partnership and stakeholder management skills. You thrive in gathering inputs from other experts while driving the decision
- Strong written and verbal communication skills, with the ability to create clarity from ambiguity and distill complex issues into easy to understand narratives
- Demonstrated excellence in using principled decision making to manage diverse stakeholders, including peers and executive leadership
- Experience with building fraud defense systems and a proven track record of leading fraud and risk initiatives from ideation to launch
- Ability to identify challenges and creatively find solutions that align with business objectives and user needs
- Analytical mindset with the ability to gather and interpret data to inform decisions, understand the user behavior and measure revenue opportunities/impact
- Strong problem-solving skills and ability to navigate complex challenges
- Excellent leadership and communication skills to effectively collaborate with cross-functional teams and stakeholders
What the job involves
- Square Shop is Square’s largest customer acquisition channel
- Shop is responsible for the customer’s discovery and purchasing experience, including the Square hardware website and checkout experience, internal customer platforms and tooling, hardware logistics, warranties, and customer personalization
- Square Shop is also evolving to support, sell, and recommend Square’s full ecosystem of products
- This is an opportunity for a product manager to have significant impact on one of Square’s largest revenue-generating channels
- You will report to the Product and Channel lead for Shop and be responsible for scaling Shop’s internal platform, reducing risk and fraud associated with Square hardware, and building growth infrastructure to drive additional customer acquisition
- Work with engineering, design, and analytics to identify opportunities, prioritize roadmaps, and build solutions to support internal and external customers
- Drive hardware fraud policy & abuse prevention product development including detection, models, third-party data integrations, and verification measures
- Develop fraud dispute management processes and identify capability needs
- Deeply collaborate with multiple stakeholders in marketing, customer support, logistics, and sales to define and prioritize roadmaps for critical tools
- Set goals and strategy for your domain then translate it into a roadmap, milestones, and requirements collaboratively to drive alignment and excitement with your cross-functional partners and stakeholders
- Drive the product development process from concept to launch, ensuring timely delivery of high-quality products that delight customers and result in significant and measurable business impact
- Anticipate non-obvious risks and resolve highly complex issues
- Define requirements, clarify implementation details, and make strategic, technical, and design tradeoff decisions as needed
- Develop product strategies and roadmaps to address seller needs and drive business growth
- Define metrics and success criteria for the team and demonstrate progress towards metric-driven goals
- Monitor key product metrics and performance indicators, conduct A/B tests, and iterate on features to optimize user experiences
- Stay informed about industry trends, competitor products, and emerging technologies to drive product innovation
Our take
Block is a financial services technology company comprising of Square, Cash App, Spiral, TIDAL, and TBD. Its biggest brand, Square, offers hardware and software for small to medium-sized businesses enabling them to manage the entire payment lifecycle. It functions similarly to Shopify and Stripe, but has paired online payment processing with physical devices such as registers, payment terminals, and mobile card readers.
The business was originally founded as Square in 2009 by Jack Dorsey of Twitter fame. Already well-established with SMEs all over the globe, Square has significantly benefited from the increased demand for mobile payment systems. Its order management feature remains a go-to tool for small businesses that otherwise didn't have the proper infrastructure in place when demand for home delivery surged.
Square rebranded as Block in December 2021, with the Square brand name remaining in place for their seller business. The company has since come under fire for its security practices, facing lawsuits in relation to a major breach of CashApp user data, and in 2024 announced plans to reduce its workforce in order to cut costs. Despite these setbacks, there is every chance the business will move past this, though it may take some time to rebuild trust in its product.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Company benefits
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits
Company HQ
SoMa, San Francisco, CA
Leadership
Jack Dorsey
(CEO)Having studied at and dropped out of New York University, Jack founded Twitter in March 2006, where he has served as CEO since. He co-founded Square with Jim in February 2009, and has remained its CEO ever since.
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