Client Success Manager, SeatGeek
$110-130k
Plus bonus based on performance
Ticketing platform for live events
Be an early applicant
Ticketing platform for live events
501-1000 employees
Be an early applicant
$110-130k
Plus bonus based on performance
501-1000 employees
Company mission
To power a new, open entertainment industry where fans have effortless access to experiences, and team, venues, and shows have seamless access to their audiences.
Role
Who you are
- 4+ years in a client-facing role such as customer success, account management, consulting, or partnerships in a SaaS, tech, or entertainment setting. Experience in sports or ticketing is a plus
- Track record of driving client outcomes—not just managing relationships, but improving business performance and revenue results with the ability to show it through data
- Experience and comfort presenting to and building relationships at leadership levels of internal and external partner organizations
- Deep understanding of commercial and financial aspects of companies, and how to impact the P&L
- Strong communication and presentation skills; you can simplify complexity and speak both client and product
- Confidence working with data; experience with platforms like Looker, Google Suite and other reporting tools including AI is a plus
- Problem-solver who takes initiative, navigates ambiguity, and adapts quickly
- Collaborative mindset with a “one team” approach to working cross-functionally
- Willingness to travel to client locations and events regularly (~25%-30%)
- Bachelor’s degree preferred
What the job involves
- As a Client Success Manager at SeatGeek, you’ll be an essential partner to our sports and entertainment clients—collaborating to unlock value, grow their business, and drive revenue for them and SeatGeek
- You’ll build the foundations for long-term, high-impact relationships by deeply understanding your clients’ objectives and guiding them to strategic outcomes through data, insights, and industry expertise
- This is a high-growth opportunity for someone eager to master the craft of client success while gaining exposure to commercial strategy, product adoption, and value realization across some of the most innovative players in sports and entertainment
- Serve as a strategic partner to clients, aligning SeatGeek’s technology with their business goals to drive revenue growth and deliver win/win solutions
- Build trusted relationships with senior leaders and key decision-makers across client organizations, expanding SeatGeek’s influence and creating alignment around strategic priorities
- Identify and execute opportunities across product adoption, commercial improvement, and fan experience to improve client performance
- Lead business reviews, internal and external, and deliver insights that support renewals, adoption, and overall client success
- Leverage strong client relationships across all levels of the clients org, including senior leadership to generate advocacy through case studies, referrals, and industry exposure
- Manage daily communication, resolve issues, and build trust with a portfolio of clients, including complex accounts
- Travel to client events as needed (up to 25-30%) to support client engagement
- Analyze product usage, sales, and financial data using tools like Looker, Excel, Google Suite, and internal reporting tools to guide strategic decisions
- Quarterback internal projects, collaborating across departments to support client and team-wide requirements and influence roadmaps
- Contribute to internal planning efforts, including forecasting, onboarding, and scaling client success operations
- You’ll get to work with iconic sports teams, venues, and live event brands, helping shape fan experiences. And as part of that, you’ll get to attend marquee sporting events and concerts
- You’ll be part of a team that values commercial impact, not just operational excellence
- You’ll collaborate closely with peers in CS and across the company
- You’ll get exposure to leadership, both at SeatGeek and with client execs
- You’ll join a culture that’s bold, transparent, and obsessed with doing meaningful work—no B.S. busywork allowed
Our take
For many fans, buying tickets online can be a time-consuming and frustrating process. SeatGeek is setting out to ease this problem by powering an open entertainment industry that provides fans with greater access to experiences, while enabling teams, venues, and shows to have seamless access to their audiences.
SeatGeek launched with a laser-sharp focus on creating a customer-oriented ticketing marketplace for sports and live events. Its commitment to optimizing fan experience has helped distinguish the company from rivals, such as Ticketmaster and Live Nation, with its expanding suite of simple features that have made it the highest-rated and most trusted ticketer.
SeatGeek has secured integration partnerships with Facebook, Spotify and Snapchat, and has an impressive client list that includes the Dallas Cowboys, Manchester City FC, and the Brooklyn Nets. It continues to onboard enterprise clients, expand its international presence and release new products such as "Next Fan Up", positioning it well for future success.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Aug 2022
$238m
SERIES E
Apr 2017
$76.8m
SERIES D
Total funding: $417.9m
Company benefits
- Benefits: We provide access to high-quality health insurance coverage, ample paid time off, and a matching 401k program.
- Parental leave: Congrats on welcoming a bundle of joy into your life! We offer 16 weeks of leave in a 12-month period.
- Subscriptions: Health and wellness are incredibly important so we cover employee subscriptions to services like One Medical, Ginger.io and Headspace.
- Team events: Regular virtual team hangs & happy hours are essential, especially while we’re all working remotely. We also put our typical day-to-day work aside for company-wide hackathons 3-4 times per year.
- Ticket perk: SeatGeek employees receive a monthly ticket-purchase stipend for live events!
- Flexible work environment: Flexible work environment, allowing you to work as many days a week in the office as you’d like or 100% remotely. A WFH stipend to support your home office setup.
Company HQ
Flatiron District, New York, NY
Leadership
Jack Groetzinger
(Co-Founder & CEO)Jack is also a Founding Partner at Founder Creative. Previously, he founded Scribnia and worked as an Associate Consultant at Bain & Company.
Russell D'Souza
(Co-Founder)Previously, Russell co-founded Scribnia and worked as an Analyst at Monitor Group.
Eric Waller
(Co-Founder & CTO)Eric previously co-founded Niqos where he worked as a Web Developer for 3 years. He also served as a Web Developer at Tickerhound and as a User Experience Engineer at Amie Street.
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