Business Operations Lead, Wecasa
CDI
€53-57k
In-home beauty, hair, massage and cleaning services
Open for applications
In-home beauty, hair, massage and cleaning services
201-500 employees
Open for applications
€53-57k
201-500 employees
Company mission
To make a positive impact on people’s lives by bringing ease, convenience, and a fresh approach to at-home, on-demand treatment services.
Role
Who you are
- Analytics: has strong analytical skills to make informed decisions. Builds KPIs and dashboards to track business impacts of projects
- Problem solver: is able to solve complex problems with smart solutions and is able to look for external assistance in order to find the best solution possible
- Tech / tools savvy : is eager to setup softwares and automate repetitive tasks so that ops temps can focus on higher value work. Is curious about discovering new tools and has an ability to learn autonomously
- Project management : has previous experience on project management and knows how to scope a project, coordinate stakeholders and deliver timely and accurately
- Structured & organized: leading complex projects requires the skill of decomposing them into smaller pieces and assign tasks to various stakeholders
- Rigorous & reliable: Is able to work on a 80/20 basis and is rigorous enough to be able to go into the details if necessary, especially to deliver reliable outputs
- Autonomous & flexible: requires minimal support once projects are scoped and is flexible in amending projects as new information is provided
- Clear communication: has strong communication skills both written and spoken in English and French. Is able to present complex issues with simplicity
- Holds a Masters' degree in business or engineering
- Has 2-3 years of consulting experience or sales operations / business operations in a similar role
- Ideally would have already managed a few people
- Is fluent in french and english
What the job involves
- Business Operations Manager is managing the business ops team, working as a partner to Supply Expansion & Customer Success teams to improve performance
- The BO Manager will work cross-functionally in order to deliver projects on which the team is working
- The BO Manager has a deep understanding of Wecasa's operations to support the operations teams in reaching their targets
- The role involves an understanding of the internal tools used daily as well as strong analytics to provide business insights to heads of and team leaders
- The Business Operations Manager reports to the head of Supply Expansion (sales) and works closely with the head of Customer Success and the COO
- Currently, the team is comprised of 2 people and is expected to grow with an additional BO specialist
- Challenge our current processes and elaborates futur sales and customer success processes alongside heads of and team leaders
- Help the team in setting up our no-code tools (CRM + Ticketing), improve our knowledge of these tools and explore new opportunities to improve teams' performances
- Design a clear process for supporting operations team members on a daily basis and continuously improve our tools
- Build and improves dashboards to monitor teams & tools performances
- Deep dive into the data to identify supply & customer success pain points, design test frameworks for improvement and measure project impacts
- Ensure data consistency for accurate reporting
- Collect / identifie optimisations needs from operations teams
- Define projects scopes and priorities to maximize impact at lower cost
- Coordinate all teams' contributions to projects delivery, including tech/product resources
- Manage the business operations team composed of 3 people who master our internal tools
- Be a partner to the head of sales & head of customer success to identify key projects and improve teams performances
- Be a partner to team leaders in performance monitoring, objective settings and
- Contribute to training newcomers on our internal tools and provides support to sales team leader in preparing monthly sales training
- Business operations objectives are linked to the projects the team is working on. The following are examples of objectives for the team:
- Increase pros conversion
- Reduce customer success contact rate
- Improve customers' satisfaction
- Improve pros LTV3
Application process
- First interview with our Talent Acquisition Manager
- Interview with Michel, Head of Supply & Expansion
- Case study
- Interview with Pierre, COO or Antoine, CEO & Co-founder
Our take
The global wellness market has exploded in recent years, with McKinsey estimating it to be worth $1.5 trillion. Not only this, growth shows no signs of slowing down, with annual growth recorded as high as 10%. Opportunities for companies in this sector have, therefore, never been higher.
Treatments like massages, facials, and hair make up a sizeable chunk of this market, but in recent years the traditional brick-and-mortar salon model has struggled greatly. Providers are increasingly finding that consumer habits have shifted, with many consumers now demanding treatments that fit around more busy lifestyles and a growing work-from-home culture.
Wecasa offers a solution to this. Its platform is essentially a marketplace for local hair, beauty, massage, and cleaning professionals, all of whom offer at-home treatments for Wecasa's customers.
By taking advantage of this rising trend, it's no surprise that Wecasa has seen impressive growth since its founding in 2015, and as a result, the company has received considerable funding, Wecasa is now targeting expansion, both in its current French and UK markets, and then into entirely new European countries.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2021
$17.7m
LATE VC
Jul 2019
$4.8m
SERIES A
Total funding: $24.1m
Company benefits
- A caring work environment, based on collaboration and in which you will be able to learn and evolve quickly
- BSPCEs to fully participate in the Wecasa project
- 5 weeks of paid leave as well as 6 RTT
- A good level of mutual insurance (50% covered by Wecasa)
- 50% of the transport ticket covered by Wecasa or soft mobility package of €400
- The possibility of teleworking 2 days a week
- A budget of 200 euros to equip your home office
- Your subsidized lunches with a restaurant card (9€/day worked - 5 euros covered by Wecasa)
- Cleaning services, massage, hairdressing, sports coaching, etc. offered to you every month
- An international environment to work on your best English accent
- Regular events and an annual seminar
Company values
- Kindness
- Freedom
- Efficiency
- Standards
- Trust
Company HQ
Goutte d'Or, Paris, France
Articles
Leadership
Pierre André
(Co-Founder & COO)Has a background in tech and energy, having worked as Director of Operations at Quelle Energie and as a Business Development Manager at ETC Metrologie.
Antoine Chatelain
(Co-Founder & CEO)They are a co-founder and ex-CEO of Quelle Energie and ex-Deputy CEO of Effy.
Anne-Emilie Prévot
(Co-Founder)They worked as a Web Developer at Ecoles Aries and Auto-entrepreneur.
Fabien Nendaz
(Co-Founder)They were previously an R&D Engineer at Mauna Kea Technologies.
Julien Lestavel
(Co-Founder & CTO)They spent over 8 years as CTO at Quelle Energie.
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