Revenue Operations Manager, Abridge
$143.7-194k
+ Equity. Salary dependent on location
Powering deeper understanding in healthcare through purpose-built AI
Be an early applicant
Powering deeper understanding in healthcare through purpose-built AI
201-500 employees
Be an early applicant
$143.7-194k
+ Equity. Salary dependent on location
201-500 employees
Company mission
To power a deeper understanding in healthcare.
Role
Who you are
- 5+ years of experience in Revenue Operations, Customer Success Operations, Sales Operations, or a similar role in a SaaS company (healthcare experience is a plus)
- Extensive experience with SaaS tools such as Salesforce, Planhat (or Gainsight/similar CS platform), Zendesk, and exposure to LMS/CMS administration. Administration experience with a CS platform or support platform strongly preferred
- Strong understanding of go-to-market strategies and key metrics that influence success in Sales, Marketing, and Partner Success
- Direct experience business-partnering with post-sale leadership — Customer/Partner Success, Clinical or Implementation teams, or Support — you understand how these functions operate and what they need from operations
- Fluency in post-sale metrics: net revenue retention, gross retention, adoption and utilization, NPS, CSAT, and support SLA performance
- Exceptional AI and Business Intelligence experience (Claude, OpenAI, Excel/Google Sheets, SQL, Business Intelligence tools, etc.), with the ability to interpret complex data, identify trends, and translate insights into actionable operational plans
- Proven track record in building and maintaining commercial dashboards and reports that provide clarity and support data-driven decision-making
- Demonstrated ability to align cross-functional teams around shared goals, priorities, and revenue-driving strategies
- Excellent project management skills, with a history of successfully leading and driving complex initiatives to completion
- Strong communication and interpersonal skills, with the ability to influence stakeholders and collaborate effectively across teams
- A proactive, problem-solving mindset, with a focus on continuous improvement and operational scalability
What the job involves
- We are looking for a strategic and results-oriented Revenue Operations Manager to join our Revenue Operations team as the operational backbone of our Partner Experience (PX) organization — Partner Success, Clinical Success, Implementation, Support, and PX Ops
- In this key role, you will own the systems, workflows, and analytics that power PX — including administration of Planhat and Zendesk — while keeping the post-sale motion tightly aligned with Sales, Marketing, and Finance
- As a trusted partner to leadership, you will provide actionable insights that align operations with company goals, helping to accelerate growth and optimize the partner journey — from implementation through expansion and renewal
- Own the PX Tech Stack: Serve as administrator and product owner for Planhat and Zendesk — health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations, and reporting. Assist with administration of our LMS/CMS platforms supporting partner education and enablement. Continuously improve these systems so PX teams maintain optimal performance
- Optimize Operational Workflows: Design, refine, QA, and implement workflows and processes that enable PX teams to operate at peak efficiency. Streamline operations to ensure seamless handoffs across the full partner lifecycle — from deal close through implementation, clinical adoption, support, and renewal
- Empower Data-Driven Insights and Strategic Decisions: Develop and maintain reports and dashboards that provide leadership with real-time visibility into key metrics, including partner health, adoption and utilization, support volume and SLA attainment, and retention trends. Use data to drive actionable strategies that improve decision making and operational performance
- Enhance Revenue & Forecast Clarity: Partner with Finance to support renewal and retention forecasting, analyze commission reports, and generate revenue-related insights that align with business goals and drive clarity across the organization
- Business Partner to PX Leadership: Act as the dedicated operations partner to leaders across Partner Success, Clinical Success, Implementation, Support, and PX Ops — translating their priorities into systems, process, and reporting, and representing PX needs in cross-functional RevOps planning with Sales, Marketing, and Finance
Our take
Summarising key elements of healthcare conversations is crucial for both physicians and patients. Medical scribes, though effective, are costly, and the healthcare system faces funding and staffing crises. This has created a demand for more efficient notetaking solutions.
This is where Abridge comes in; it has developed a HIPAA-compliant AI platform that transcribes, structures, summarises, and provides insights from audio or transcripts of medical conversations. It claims to work across all specialities and offers patient-friendly summaries in easy-to-understand language.
Abridge aims to alleviate pressure on the healthcare system from the patient's perspective, a unique approach among healthtech startups. While companies like Inovia, DOUB, and DeepScribe focus on assisting physicians with medical transcription AI, they lack Abridge's patient-centric features, which are valuable in enhancing the patient experience. Its unique focus, then, is part of the reason why it enjoyed two impressive rounds of funding in 2025 alone.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 6 rounds)
Jun 2025
$300m
SERIES E
Feb 2025
$250m
SERIES D
Total funding: $757.5m
Company benefits
- Unlimited PTO, plus 12 national holidays
- 16 weeks paid parental leave, for all employees
- Flexible working hours — we care more about what you accomplish than what specific hours you’re working
- Remote work environment
- Equity for all new employees
- Generous equipment budget for your home office setup ($1600)
- Opportunity to work and grow with talented individuals, and have ownership and impact at a high growth startup
Company HQ
SoMa, San Francisco, CA
Leadership
Shivdev Rao
(Co-Founder & CEO)Alongside their work as a practising Cardiologist at the University of Pittsburgh Medical Center, they also served as Physician Advisor in Residence and ultimately EVP at UPMC Enterprises; co-founded DocDok; and worked as a co-architect on a healthcare project at the Kauffman Foundation.
Sandeep Konam
(Co-Founder & CTO)Completed an MS in Robotics at Carnegie Mellon, then served as Senior Product Manager at UPMC Enterprises. Has delivered guest lectures at Carnegie Mellon, Stanford, and the University of Pittsburgh.
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