Chief of Staff to Chief Operating Officer, TheFork
+ Bonus
More information about location
3 days a week in office
Online restaurant reservation platform
Posted today
Online restaurant reservation platform
501-1000 employees
Posted today
+ Bonus
More information about location
3 days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Strong problem-solving skills, attention to detail, and the ability to influence without direct authority
- You hold a Master’s degree in Economics, and potentially an MBA
- You have 8-10 years of experience, including time in a strategic consulting role, Chief of Staff (COS) position, or business management function, preferably in a tech company
- You are a business consultant with strong business acumen, a cross-functional mindset, and a strategic approach
- You possess excellent analytical skills, with confidence in handling numbers and complex information
- You are a people-oriented professional with strong interpersonal and diplomatic skills, capable of building trust and collaborating effectively with the management team. Your verbal and written communication skills are exceptional
- You are a highly organized project manager, detail-oriented, deadline-driven, and able to stay calm and adaptable under pressure or in dynamic environments. You approach challenges with a problem-solving mindset
- Fluency in English is essential, along with proficiency in at least one additional European language (Italian, Spanish, French, etc.)
What the job involves
- As a Chief of Staff you would be the right-hand person to our Chief Operating Officer (COO), and their direct management team
- Your main mission would be to deeply understand what's happening across the company, assess the impact on our global Operations organization, and to help the COO make the most efficient decisions for Operations at a global level. You will be part of an amazing high performing team
- Be the Right Hand to the Chief Operating Officer (COO) - Global Operations - Act as a trusted advisor and strategic thought partner, providing bottom-up insights and proactive advice to help guide decision-making
- Ensure the COO is fully prepared for meetings with the Executive Leadership Team (ELT) and other key stakeholders, with detailed agendas, supporting materials, and actionable follow-ups
- Manage communication flow:Triage inbound communication to ensure the COO’s time is focused on strategic priorities
- Prepare and deliver outbound communication on behalf of the COO
- Provide real-time access to critical reports, dashboards, and risk assessments, alerting the COO to emerging opportunities or challenges
- Ensure smooth communication both bottom-up and top-down, with a solid understanding of our B2B and B2C business, so that decisions and action points are communicated clearly and simply, avoiding unnecessary complexity
- Facilitate and Coordinate for the COO’s Leadership team - Act as the central facilitator and coordinator for the direct reports to ensure efficient collaboration and alignment with company strategy
- Optimize communication flow:Cascade key company strategies and updates across the team
- Ensure smooth communication between the team and other departments
- Organize and coordinate functional meetings, ensuring they are productive and aligned with organizational goals
- Serve as an external advisor to direct reports, providing guidance and support on critical matters
- Drive the coordination and tracking of OKRs, ensuring accountability and alignment across the team
- Assist in the optimization of the team’s headcount organization and resource allocation
- Manage Senior Stakeholders across markets and functions - Build and maintain strong relationships with senior stakeholders outside of Operations, such as Country Managers, to ensure Operations' strategy and initiatives are truly aligned with each country's needs and priorities
- Act as a liaison between Operations and other functions/regions, ensuring key decisions consider local context and are properly communicated both ways
- Lead Global Operations budget preparation and monitoring - Own and coordinate the budgeting process for the global Operations organization, serving as the key contact with FP&A
- Prepare, monitor, and manage budgets, including Headcount budgets, Travel & Expense budgets, Direct costs crucial to ensure delivery on organization’s goals
- Oversee budget trade-offs and ensure resources are allocated effectively to meet team priorities
- Track budget performance, ensuring accurate forecasting and successful landing of financial targets
- Drive Global and Cross-functional Strategic Projects - Act as a project manager for high-impact, cross-functional initiative(s), ensuring alignment with company priorities and delivering results on time and within scope
- Coordinate and lead the lifecycle of strategic initiative(s), including planning, execution, and follow-up
- Facilitate cross-functional steering committee(s): Bring together stakeholders, set agendas, drive alignment, and ensure effective decision-making
- Analyze complex data, extract actionable insights, and present concise information to support impactful and timely decision-making
- Monitor and measure outcomes of strategic initiatives through key performance indicators (KPIs) and tracking mechanisms, ensuring continuous improvement and operational excellence
- You will be at the center of the Global Operations team, working on a mix of strategic planning, organizational coordination, and execution
Our take
Aiding the digitisation of the hospitality industry, TheFork offers users a seamless way to find restaurants they will enjoy, read user reviews, check real-time availability and make instant online reservations. It also provides restaurants with TheFork Manager, a software solution designed to optimise reservation management and streamline operations,
A TripAdvisor company, TheFork has made significant contributions to the global dining industry. It has partnered with 55,000 restaurants, achieved over 30 million app downloads, and attracted millions of users. Its software helps restaurants improve their service, which is great for diners too, and boost revenue by making their operations more efficient.
Celebrating its 15th anniversary in 2022, TheFork has firmly cemented itself as a top player in the space. It is able to serve restaurants of any size, including small and family-run restaurants, supporting them as the industry becomes more complex. On top of this, it has launched AI-powered search to help diners find their next restaurant in an intuitive and personalised way.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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