Technical Services Engineer, Aidence
German Speaking
AI-powered clinical applications for the lung cancer pathway
Open for applications
AI-powered clinical applications for the lung cancer pathway
1-20 employees
Open for applications
1-20 employees
Company mission
To provide AI that empowers healthcare and pharmaceutical professionals to deliver faster, more precise diagnostics and treatments.
Role
Who you are
- Bachelor's degree in Computer Science, Information Technology, or a related field (required)
- Minimum of 2 years of experience in systems engineering or a similar technical role (required); 5+ years of experience preferred
- Proficiency in at least one scripting language such as Python, PowerShell, or Bash
- Solid knowledge of Linux, networking, and security
- Experience with public/private cloud platforms (GCP preferred), Kubernetes, and container orchestration
- Linux shell scripting and Linux toolchain installation, upgrade, and maintenance
- Experience troubleshooting Docker containers
- Familiarity with CI/CD pipelines and automation tooling including Terraform, Ansible, and ArgoCD
- Knowledge of monitoring platforms and observability tool stacks (GCP/AWS/Azure)
- Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN
- Excellent problem-solving, analytical, and communication skills; able to work independently and as part of a cross-functional team
- Proactive approach with the ability to manage multiple concurrent projects
- Experience with DICOM standards, networking protocols, and medical imaging workflows strongly preferred, including PACS, RIS, modality integrations, and connectivity troubleshooting
- Fluent in English and German
- This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally
What the job involves
- The Technical Services Engineer, Europe is responsible for the deployment, integration, and technical support of DeepHealth's AI medical imaging software at customer sites across the European region
- Working within the Delivery and Implementation team, this role gathers customer requirements, manages end-to-end software installations, and provides expert technical support to ensure a seamless customer experience
- The Technical Services Engineer collaborates closely with development teams, contributes to the continuous improvement of deployment processes and workflows, and plays a key role in enabling customers to get the most from DeepHealth's clinical AI solutions
- Prepare, perform, and maintain customer installations of DeepHealth's AI medical imaging software, ensuring seamless integration with existing IT infrastructure
- Gather customer requirements and installation environment details to enable smooth and efficient deployments
- Provide expert technical support to customers and partners, troubleshooting and resolving incidents in a timely and professional manner
- Contribute to the continuous improvement of the Delivery and Implementation team's workflows, streamlining processes and enhancing the customer experience
- Be adaptable and available to support customers outside of regular working hours; participation in an on-call rotation may be required
- Collaborate with development teams to ensure seamless deployment and integration of applications
- Document system configurations, procedures, and best practices to support knowledge sharing and operational consistency
- Stay up-to-date with emerging technologies and industry trends relevant to platform engineering and medical imaging
- This is not an exhaustive list of all duties, responsibilities and requirements of the position described above. Other functions may be assigned and management retains the right to add or change duties at any time
- Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors
- Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance
- Follows all local, regional and country laws concerning employment
- Follows all DeepHealth policies and procedures
- Follows data privacy, compliance, safety and confidentiality standards at all times
- Practices universal safety precautions
- Promotes good public relations on the phone and in person
- Adapts and is willing to learn new tasks, methods, and systems
- Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines
- Completes job responsibilities in a quality and timely manner
Our take
The medical technology market is expected to continue its growth due to innovative technological developments, the increasing pace of population ageing, chronic diseases, and trust in medical devices. Alongside this, advancements in AI and robotic solutions, cloud-based software and healthcare apps, are likely to boost industry growth in the future.
Radiologists agree that AI is necessary to compensate for the increase in medical images they need to assess. Without AI, the demand for scans would outgrow the human ability to review them timely and accurately. Aidence provides an AI solution for lung nodule detection and management, which helps improve lung cancer prognosis by detecting, measuring, classifying and tracking the growth of pulmonary nodules on patients' chest CT scans.
Aidence was acquired by US radiology firm RadNet in 2022. Its future goals include expanding its products to detect larger masses on chest CTs and using the data collected from scans to provide further insights into the effectiveness of lung cancer treatments.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Mar 2020
$2m
GRANT
Feb 2019
$11.6m
SERIES A
Total funding: $16.2m
Company HQ
De Weteringschans, Amsterdam, Netherlands
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