Senior IT Specialist, Viz
$104-150k
+ Equity + Bonus
AI-powered care coordination
Open for applications
AI-powered care coordination
201-500 employees
Open for applications
$104-150k
+ Equity + Bonus
201-500 employees
Company mission
To make healthcare work faster and smarter.
Role
Who you are
- 4-6 years of experience in an IT/SaaS company
- Strong knowledge of Windows and macOS systems, networking fundamentals, and SaaS applications
- Hands-on experience with identity and access management (Okta) and endpoint management tools (Intune, Jamf)
- Skilled in troubleshooting hardware, software, and network issues across distributed environments
- Familiarity with IT onboarding/offboarding, user provisioning, and asset setup
- Ability to work independently in a global work environment, prioritize tasks, and collaborate effectively with cross-functional teams
- Service-oriented mindset with a strong focus on user experience and issue resolution
- Adaptability in fast-paced environments with a proactive approach to process improvement
- Attention to detail and accountability in managing systems, documentation, and compliance
- Knowledge of cloud security best practices and infrastructure as code is a plus
- If you are looking to make an impact, we are mission-driven and are making a difference in peoples’ lives every day
- If you want to be a part of an amazing team , our people are the heart of everything we do
- If you are a self-starter and naturally motivated, our work is driven by curiosity, innovation and team collaboration which allows us to leverage our skills immeasurably
What the job involves
- The Senior IT Specialist serves as the first line of support for all internal technical issues across the organization
- This role is responsible for providing timely, hands-on assistance to employees experiencing hardware, software, networking, and application-related challenges
- The specialist will manage service tickets, execute onboarding/offboarding tasks, and collaborate with cross-functional teams to ensure systems are secure, compliant, and optimized for performance
- With a strong focus on customer service, the Senior IT Specialist contributes to a reliable and efficient IT environment by anticipating problems, improving support processes, and maintaining infrastructure tools such as Okta, Intune, and Jamf
- This position is crucial in supporting business continuity and ensuring a seamless user experience across our hybrid work environment
- Troubleshoot and resolve issues related to hardware, software, network connectivity, and enterprise applications
- Triage and manage incoming IT support tickets; escalate issues when necessary to appropriate teams
- Install, configure, and maintain computers, peripherals, and software for employees
- Support employee lifecycle processes including IT onboarding and offboarding (user provisioning, hardware setup, software deployment)
- Manage user access and permissions across systems and applications, ensuring proper role-based access control
- Follow up with employees to ensure satisfactory issue resolution and maintain high levels of end-user satisfaction
- Collaborate with Security, Engineering, and Operations teams to ensure IT systems are secure, compliant, and aligned with organizational policies
- Implement and manage endpoint management tools (e.g., Intune, Jamf) to monitor and maintain device health and compliance
- Administer identity and access management tools such as Okta
- Contribute to IT documentation, process improvements, and internal knowledge base development
- Within 3 Months
- Demonstrates strong grasp of Viz.ai’s IT environment, tools (Okta, Intune, Jamf), processes, and support workflows
- Resolves day-to-day tickets independently with minimal guidance and escalates appropriately
- Delivers a smooth onboarding experience for new hires
- Builds trust with end-users through reliable, responsive, and clear communication
- Gains basic familiarity with Viz business and products
- Within 6 Months
- Independently manages a full range of support cases, including more complex or cross-functional ones
- Identifies recurring issues and proposes improvements to reduce ticket volume and improve employee experience
- Maintains consistent onboarding/offboarding processes with full ownership and accountability
- Supports meeting room tech and AV systems with minimal incidents
- Contributes updates to IT documentation and knowledge base to support team scalability
- Within 9 Months
- Serves as a go-to resource for complex troubleshooting and escalation management
- Leads or owns small IT improvement initiatives (e.g., new tool rollouts, automation projects)
- Demonstrates proactive ownership over system compliance, device health, and access hygiene
- Contributes to maintaining a high-performing, employee-friendly IT environment across Israel and the US
Our take
In the U.S, strokes are the third leading cause of death, killing more than 140,000 people annually. These fatality rates are partially a result of strokes being hard to diagnose, and once they occur, it is often too late.
Viz uses artificial intelligence to rapidly identify stroke victims to provide treatment faster, aiming to save lives and the financial costs associated with medical treatment. The company achieves this by using machine learning, which is trained to identify anomalies within brain scans that neuroscientists struggle to spot.
With a valuation of over $1 billion, in 2023, Viz secured capital from pharmaceutical giant Bristol-Meyers-Squibbs to develop an AI algorithm and provider workflow focused on detecting hypertrophic cardiomyopathy. This is part of Viz's objective of branching out from a focus on strokes into new healthcare territory, such as through its 2025 partnership with precision oncology company Guardant Health to combat lung cancer.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Mar 2023
$40m
GROWTH EQUITY VC
Apr 2022
$100m
SERIES D
Total funding: $291.9m
Company benefits
- Work from home opportunities
Company HQ
SoMa, San Francisco, CA
Leadership
Dr Chris Mansi
(Co-Founder & CEO)Was a Neurosurgeon for 4 years before co-founding EDUSURG, an online medical education platform for surgeons, where they also served as CEO.
David Golan
(Co-Founder)Was an algorithm developer at b-hive networks and VMware, before becoming a Teaching Assistant at Tel Aviv University. Was also a Postdoctoral Fellow at Stanford.
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