Technical Solutions Specialist, Stripe
$124.6-186.8k
More information about location
A financial infrastructure platform for businesses
Be an early applicant
A financial infrastructure platform for businesses
1001+ employees
Be an early applicant
$124.6-186.8k
More information about location
1001+ employees
Company mission
To increase the GDP of the internet
Role
Who you are
- Ability to clearly and confidently communicate technical guidance to users of varied technical backgrounds
- Passion for interacting with new people, sometimes chatting live with many at the same time
- Familiarity with SQL and comfort building basic queries and modifying more complex ones
- Strong technical troubleshooting skills and experience interfacing with technical teams
- Excellent written communication skills, with a passion to interact with users and stakeholders clearly and empathetically
- At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns
What the job involves
- Technical Solutions Specialists (TSS) are the perfect union of two areas of expertise: product knowledge and full-stack developers. This team provides integration guidance & support, on a foundation of deep understanding of Stripe’s products
- The team partners with technical or developer users, as developers themselves, to answer questions and advise on how to improve or modify integrations to get the most out of Stripe’s powerful infrastructure
- Technical Solutions interacts directly with developer-users more than any other team at Stripe, so your role will have a significant impact on what Stripe is known for and values most. When we do our job well, developers all over the world are able to smoothly launch and grow their businesses on Stripe, whether they’re integrating payments for the first time or building complex financial systems
- Spend the majority of your time troubleshooting user issues and advising technical users on their integrations across multiple platforms (including email, chat, and occasionally over the phone)
- Partner with mentors on the team on focused and deliberate learning objectives designed to improve your developer skills and build better coverage within the team
- Work a mixed schedule allowing us to provide our most technical users with 24/5 front-line developer support and guidance
- Take an analytical approach to tracking points of friction for users and work with other teams to make those parts of Stripe better
- Optimize our internal and external documentation for all of Stripe’s products
- Work with Technical Solutions Engineering and Product Engineering to solve or advise on sophisticated technical issues
- To equip you for this, as a TSS, you will go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe’s API & product features
- Over time, you will learn the basics of all of Stripe’s supported backend languages as well as front-end JavaScript and/or React. You will also solidify your knowledge of SQL and LogScale basics to excel on the job
Our take
Stripe, nowadays a FinTech giant, spent the first few years since its founding building up its payments business, which primarily consisted of providing an API to eCommerce businesses so that they could easily integrate a payment option in their apps or websites, where before there was none.
More recently, Stripe has started to accelerate its growth with a significantly larger range of financial services including cash advances and credit cards. They also plan to build incorporation services, fraud protection, and more, diversifying its revenue away from payments and differentiating itself from its competitors.
To further expand its position, the company is extending its services to countries with vast customer potential, including Brazil, Japan and India. It is also partnering with OpenAI, the company behind ChatGPT - a win-win collaboration that is monetising OpenAI’s flagship products and at the same time enhancing Stripe with GPT-4, as it moves forward with intentions to "build the payments foundation for tomorrow's AI economy."
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 14 rounds)
Mar 2023
$6.5bn
GROWTH EQUITY VC
Mar 2021
$600m
SERIES H
Total funding: $8.7bn
Company benefits
- Unlimited paid time off policy
- Work from home opportunities
- Comprehensive mental, physical and medical health plans
- Fertility benefits and parental leave
Company HQ
SoMa, San Francisco, CA
Leadership
Patrick Collison
(CEO)Studied maths at MIT before founding Stripe. Also on the board of the Long Now Foundation.
John Collison
(President)Studied at Harvard but dropped out to found Stripe.
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