Strategic Account Manager, TransPerfect
$40-46k
Eligible for bonus
Professional translation & localisation services
Open for applications
Professional translation & localisation services
1001+ employees
Open for applications
$40-46k
Eligible for bonus
1001+ employees
Company mission
To provide the highest quality language services to leading businesses worldwide.
Role
Who you are
- Bachelor's Degree
- 1 - 3 years of direct work experience in legal industry, account management, or the equivalent
- Ability to build and maintain lasting relationships with clients
- Exceptional verbal communication and presentation skills
- Excellent problem solving ability and organizational skills
- Ability to work within a team and all levels of management
- Understanding of the legal industry, including eDiscovery and all phases of the EDRM
- Strong interpersonal and Effective time management skills
- The successful candidate will be ambitious and motivated with the ability to learn quickly
What the job involves
- The position of Strategic Account Manager is responsible for managing and maintaining a healthy book of business for the Director of Business Development, while serving as the first-level of support to existing legal clients, at both the law firm and corporate levels
- The Strategic Account Manager serves as an additional point of contact for clients, and is expected to consistently provide excellent customer service and consultation services
- They will work collaboratively with internal departments throughout each phase of an engagement
- They will be responsible for creating and maintaining executed Statements of Work at the outset of projects, ensuring accurate billing information for timely invoicing at the conclusion of projects, and following up on outstanding invoices
- Responsible for all client communication, understanding client goals and interests and discussing project requirements with clients
- Serve as a liaison between client, Sales Directors, and internal teams to ensure client expectations are met and managed through communication and efficient workflow
- Creatively problem solve to improve current and new business development strategies
- Maintain and strengthen relationships within existing accounts
- Consistently follow up with clients to ensure their satisfaction with delivery, quality, and customer service
- Educate current and prospective clients on the sales process, including TransPerfect rates, justification for turnaround time, and competitor information
- Work closely with production to ensure that all projects are handled appropriately with keen attention to detail for outstanding quality
- Track new and existing revenue within assigned accounts by service type
- Assist in sales support business development tasks (e.g. prospect and client research, meeting preparation, presentations, and quarterly reports)
- Compose or generate a variety of materials (e.g. SOWs, RFPs, sales reports memos, letters, etc.)
- Develop project budgets and create proposals
- Provide support to team members and perform other special projects or duties as required
Our take
TransPerfect addresses the need for enterprise-level brand growth, tackling the language and culture barrier for companies wanting to expand globally. Its solutions, in short, help companies to communicate with more people in more places.
TransPerfect’s impressive suite of includes AI translation solutions, website localisation and data security, much of which is bolstered by its flagship GlobalLink Translation Management platform. Considered a pioneering force in its sector, the legacy company has spent over three decades adopting technological innovations to further its reach and strengthen its translation mission.
Impressively, the company that has been featured on the Inc 5000 US list of fastest-growing companies numerous times. After a buyout of his co-founder's shares in 2018, now-solo founder Phil Shawe undertook an expansion and innovation drive. TransPerfect’s strong performance and growth since then indicate that this transformation has been successful.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company HQ
Midtown South, New York, NY
Leadership
Phil Shawe
(Co-CEO & Founder)Graduate of the University of Florida and NYU Stern School of Business. Has been the CEO of the company for over three decades.
Jin Lee
(Co-CEO)Joined the company as a Project Manager in 2003. Became Department Manager then Director of Production, before VP then SVP of of Global production. Became Co-CEO in 2024.
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