Senior Vice President, Chief Operating Officer, Salesforce
Cloud Success
$352-473k
World's leading CRM provider
Be an early applicant
World's leading CRM provider
1001+ employees
Be an early applicant
$352-473k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- Experience: Enterprise Strategy & Operations: Proven COO experience within Sales or customer success leading strategy, operating models, planning, and execution across complex, global organizations
- Transformation & AI: Experience driving enterprise transformation, leveraging AI, technology, and data to simplify operations, improve productivity, and scale impact
- Cross-Functional Leadership: Strong track record influencing across Product, Sales, Finance, and other functions in highly matrixed environments without relying on direct authority
- Executive Leadership & Storytelling: Trusted executive partner who turns complex business challenges and data into clear decisions, compelling narratives, and measurable outcomes
- Organizational Scaling: Experience building teams, capabilities, operating mechanisms, and organizational structures that enable businesses to scale effectively
- Salesforce Experience: Preferred or demonstrated experience working with data and AI technologies
- Technical Acumen & Market Awareness: Deep understanding of AI, automation, support processes, and the evolving technology landscape, with the ability to anticipate emerging trends, translate new capabilities into business opportunities, and stay ahead of what’s next
- Strategic & Execution-Oriented: Demonstrated ability to define the big picture while also sweating the details. A track record of building scalable Customer Success operations and programs that drive measurable business outcomes
- Communication: Exceptional communicator, both written and oral, with an executive presence and storytelling ability. Able to effectively influence and gain support across a globally distributed organization. Strong public speaking abilities
- Data-Driven Decision-Making: Proven ability to translate complex, cross-functional data into clear strategic recommendations that drive measurable business outcomes. Skilled at building and leveraging analytics frameworks, dashboards, and KPIs to surface actionable insights, anticipate risk, and align executive stakeholders around a single source of truth. Adept at balancing quantitative rigor with sound business judgment — using data not just to report on performance, but to shape strategy, prioritize investment, and course-correct in real time
- Education: Degree or equivalent relevant experience required. Experience will be evaluated based on the Values & Behaviors for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
What the job involves
- The Senior Vice President, COO - Cloud Success will serve as a strategic force multiplier for Cloud Success, shaping how the organization operates, scales, and communicates its value
- Sitting at the intersection of strategy, operations, technology, analytics, talent, and communications, this leader will build scalable systems and capabilities, bring rigor and insight to decision-making, and drive alignment across a highly matrixed organization
- Success requires an enterprise-minded leader who can influence without direct authority, operate effectively at the executive level, build from scratch, anticipate what’s next, and turn complex challenges into simple, scalable solutions
- Agentic Transformation across Cloud Success Teams: Own the strategy and roadmap for the tools, processes, and experiences that enable Cloud Success teams to perform at their best. Define and drive an AI-powered tooling and experience strategy across Cloud Success personas—including Support Engineers, Success Architects, Guides, Onboarding, Critical Incident Center, and Instructors—to automate work, improve decision-making, and increase frontline productivity. Identify opportunities to simplify processes, eliminate friction, and create a connected, seamless end-to-end experience that enables Cloud Success employees to deliver greater value to customers and the business
- Experience Design: Reduce friction and elevate the end-to-end customer experience from onboarding through ongoing success by mapping key human and digital touchpoints, identifying process and technology gaps, and enabling seamless AI-to-human experiences. Incorporate Net Promoter Score, customer and frontline feedback, and insights from industry organizations and research firms such as TSIA and Gartner to continuously shape and improve experiences that are connected, intuitive, and aligned to evolving customer expectations
- Data Insights and Analytics: Provides Cloud Success leadership with dashboards, actionable insights, clear performance metrics, and effective executive reporting. Own Cloud Success analytics, dashboards, operating mechanisms, communications, and measurement frameworks, while establishing MCP-enabled access that allows other organizations to securely connect to and leverage Cloud Success data. Partner across Finance, Data, Product, Sales, and other organizations to create a consistent, connected view of performance, impact, and opportunity
- Operations: Build the operating system that enables Cloud Success leadership to execute its strategy, drive alignment, and scale effectively. Own strategic planning and operating cadences, executive reviews, leadership communications, and cross-functional coordination, while serving as a trusted strategic partner and executive delegate to the EVP of Cloud Success. Lead organizational planning across headcount, capacity, talent, career paths, and organizational design, and drive leadership off-sites and enterprise planning processes to strengthen alignment, decision-making, and execution
- Cloud Success Communication Strategy and Branding: Use data and insights to make Cloud Success’s impact visible, credible, and compelling across a large, diverse, matrixed organization. Build a consistent narrative that demonstrates value to customers, Sales, and Salesforce; equip leaders and teams with the stories and evidence to become advocates; and create executive-ready communications that strengthen awareness, alignment, and understanding of Cloud Success’s business impact across functions
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
SoMa, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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