Enterprise Account Manager, Nudge
Digital communications platform for frontline employees
Job no longer available
Digital communications platform for frontline employees
201-500 employees
Job no longer available
201-500 employees
Company mission
To help organisations improve workforce productivity and give their frontline staff the tools, knowledge, and support they need to do great work, every day.
Role
Who you are
- Strong relationships and ongoing collaboration with the Customer Success and Customer Solutions managers will be critical to your success in this role
- 5+ years of proven success in a B2B SaaS account management or sales role, preferably with experience managing enterprise accounts. Experience in selling to frontline and/or HR audiences is a plus
- Customer-centric approach with a genuine desire to understand and solve customer challenges. Proven ability to advocate for customer needs and build strong, long-term relationships
- Deep understanding of the SaaS industry and the ability to articulate the value proposition of our solutions in a way that resonates with customer needs. Experience with value-based selling methodologies
- Experience building rapport and influencing stakeholders at all levels and expertise collaborating effectively with cross-functional teams
- Highly motivated and results-oriented with a strong growth mindset and a passion for exceeding customer expectations. You can learn quickly and adapt to changing environments
- Data-driven with the ability to analyze account performance and identify areas for improvement
- Experience developing client relationships, prospecting and negotiating complex deals from lead through to close
- Commitment to presenting and demonstrating our solution by traveling to customer locations within North America up to 25% of the time when appropriate
What the job involves
- We are looking for a highly motivated and results-oriented Enterprise Account Manager to join our Customer Success organization and help us drive exponential growth within our North American customer base
- In this role, you will be responsible for managing retention and growth of a portfolio of existing accounts, securing renewals, and driving expansion though upsell and cross-sell opportunities
- Reporting to the Regional Vice President, Account Management, you will be a trusted advisor to your clients, understanding their business needs and aligning our solutions to their strategic objectives
- Achieve and exceed assigned quota targets for renewals, upsells, cross-sells, and services
- Develop and execute strategic account plans to maximize revenue generation within your assigned accounts
- Identify and pursue new business opportunities within existing accounts, expanding our footprint and deepening customer relationships
- Build and maintain strong, long-term relationships with key stakeholders within your accounts, including C-level executives and procurement teams
- Act as a trusted advisor, providing consultative support and guidance to your clients
- Proactively address customer needs and concerns, ensuring a positive and successful customer experience
- Collaborate effectively with Customer Success and Customer Solutions managers to effectively support the customer
- Develop comprehensive account plans that outline key objectives, strategies, and tactics for each assigned account
- Partner with Customer Success Manager to conduct thorough needs analysis and business reviews to understand customer challenges and identify opportunities for growth
- Collaborate with internal teams (e.g., Sales, Product, Support) to align resources and deliver exceptional customer value
- Develop and deliver compelling pricing proposals and presentations that clearly articulate the value of our solutions
- Skillfully negotiate contracts and renewals, ensuring favorable terms and maximizing revenue potential
- Effectively manage the sales cycle from opportunity identification to close, leveraging internal resources and best practices
- Champion customer needs and feedback within the organization, contributing to product roadmap development and service improvements
- Proactively identify and mitigate potential churn risks, ensuring high levels of customer retention and satisfaction
- Accurately track and report on key account metrics, including revenue performance, renewal rates, and customer health indicators
- Analyze account data to identify trends, opportunities, and areas for improvement
- Utilize Salesforce.com to manage customer interactions, track progress, and maintain accurate records
Our take
Axonify, formerly Nudge, was founded with frontline workers at the core of its product offering. Coming from a hospitality background, the company’s founders saw a need to improve organisational communication and a way to bridge that gap through a digital communication platform. Unlike most internal productivity tools, Axonify is designed for the majority of the workforce that do not sit behind a desk.
Axonify allows organisations to integrate their frontline employees into their wider communications channel, improving workforce productivity and frontline retention in several large organisations. By using Axonify, organisations can monitor and reward individual interactions, while offering tools for personal development for its users.
Axonify has quickly become popular amongst the frontline workforce tools, with clients including Samsung, Staples, and Dippin Dots. Successful funding rounds have enabled Axonify to expand its workforce across North America.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2019
$9.3m
EARLY VC
Aug 2019
$9.3m
SERIES B
Total funding: $24.8m
Company benefits
- Virtual team events that aren’t just another Zoom cocktail hour (And fun in-person ones soon!)
- Flexible health benefits (Including a $500 annual wellness allowance!)
- $2,000 annual professional development allowance
- Weekly flex-time to get offline and reset (Plus half-days on long weekends!)
Company HQ
Waterloo, Waterloo, ON
Leadership
Dessy Daskalov
(CTO)Worked previously as a Software Developer at The Working Group & Eloqua. Also volunteered as Lead Instructor at Ladies Learning Code since 2011.
Lindsey Goodchild
(CEO)Has previous experience as a Technology Journalist at CTV News and as a Consultant at Lura Consulting. Also served as a Board Member of Sustainable Travel International and The Icarus Foundation.
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