Customer Implementation Specialist, Intergiro
API Experience
Smart online banking
Open for applications
Smart online banking
101-200 employees
Open for applications
101-200 employees
Company mission
Intergiro's mission is to provide the financial toolkit required for their customers to thrive in the digital age.
Role
Who you are
- The role requires a dynamic professional that is extremely organised and detail-oriented and able to provide clear, concise communication— both internally and externally — on the status of customer implementations
- Ideally you will have knowledge of the Fintech, Banking or Cards industry and be looking to expand your specialism into Banking as a Service and Embedded Finance
- Around 3 years of implementation experience or a similar role that required both customer facing skills and technical product knowledge
- Worked independently with integrating and servicing API-based solutions
- Strong project management skills such as an ability to organize, priotitize and manage multiple implementation projects
- Understanding of fintech / payment industries and systems
- Understanding Rest API principles and HTTP protocol is a plus
- Passionate about creating value for clients and strong interpersonal skills with a collaborative approach to work
- Presentation/communication skills, for example experience of communicating effectively with company leaders (often CCO and CTOs) on both technical and implementation topics
- Ability to thrive in a fast-paced, quickly changing environment to meet critical time frames
- Experience working with a cross-functional and remote team as well as with an international customer base
- Language requirement: Fluency in English is a requirement
- Located in Spain, Sweden, Poland or Portugal, meaning you need to have a valid work permit for any of these locations
What the job involves
- We are looking for a customer centric and technically skilled Customer Implementation Specialist with API experience
- In this role, you will own all aspects of customer implementation as they embed payments and develop their modern business models built on Intergiro’s infrastructure
- You will work with the appropriate cross-functional stakeholders to ensure full and accurate completion of all tasks
- You will be the customer’s main point of contact during this implementation period, supporting them with product related queries and responsible for coordination and contact between all cross-functional teams – from Operations, Product and Finance to Tech and Sales
- You will engage with key stakeholders internally to feedback on product and technical improvements
- We also expect you to develop our implementation flow to a more automated and effective process with a self-service approach to enable scaling of our business
- Working with a variety of customers, you will learn about a diverse range of business models, in addition to the product, banking, legal and technology aspects that comprise the product
- Oversee the end to end client implementation process from signing to go-live, including the successful integration of clients with Intergiro’s API suite
- Facilitate highly effective client meetings, build client relationships and resolve any client issues that may arise during the implementation phase
- Assess, manage, resolve and escalate risks and issues as necessary by working with cross-functional teams internally
- Provide quick resolutions and guidance to customer questions by having a good understanding of Intergiro’s products and services
- Feedback product and technical improvements to internal Product and Engineering teams
- Maintain and develop project plans to improve customer implementation experience and speed
- Gather and present KPI data on implementation to present clear updates and contribute to the development of a more effective implementation process
- We give you a lot of ownership and autonomy which means you will have the space to grow and make an impact on our business. This also means you get the freedom to work remotely from anywhere in any of our European hiring locations
Our take
Businesses usually use a wide range of providers to run their finances, which is a costly and inefficient system. The Swedish fintech company aims to address this problem by becoming a one-stop-shop for businesses' finances, providing companies with all the financial services they may need on a single platform.
Intergiro delivers its service via an online platform and app available on both Google Play and Apple Store. This removes frictions traditionally associated with opening a business account, and provides customers with access to multi-currency accounts, card issuing, and card acquiring solutions across Europe. The company also offers businesses bespoke packages based on their needs.
Intergiro is a member of VISA & Mastercard and it is regulated as an EMI in Sweden, which means that clients' funds are safeguarded. Moreover, they use a bank-grade security system in order to prevent fraud.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Medical insurance
- Education sponsored by the company
- Flexible working hours
- Top quality equipment for remote work
- Employment benefits package focused on work/life balance
Company HQ
Norrmalm, Stockholm, Stockholms län
Leadership
Nick Root
(CEO)Previously worked for 6 years at Lloyds Banking Group, and for 4 years at Legal & General.
Share this job