Customer Service Administrator, Quadient
Helpdesk, 1 Year Fixed Term Contract
2 days a week in office (Citywest Business Campus, Dublin)
Business communication solutions software
Open for applications
Business communication solutions software
1001+ employees
Open for applications
2 days a week in office (Citywest Business Campus, Dublin)
1001+ employees
Company mission
To simplify the connection between people and what matters.
Role
Who you are
- You’ve previously worked in a similar role, working in a client-facing technical service environment
- You’re excellent on the phone, personable and confident in talking to customers
- You demonstrate creative problem-solving approach
- You’re organised, and can manage multiple, simultaneous assignments
- You’re self-motivated with the ability to work under pressure and to challenging deadlines
- Confidence is key – you’re able to deal efficiently with complaints and customer service issues
What the job involves
- You’ll provide first level service support for all customers via telephone and email. You’ll be supporting in troubleshooting and resolving customer operational issues on Quadient’s hardware, software and systems issues, escalating to our field-based engineers when appropriate. We expect you to keep our
- CRM updated, follow up on calls and requests quickly and efficiently, ensuring issues are resolved. You’ll also be responsible for some admin duties such as management of our Crediton system, and other various processes relating to our products
- Obtain and evaluate all relevant information to handle product and service inquiries
- Liaise with Service Engineers on day-to-day Service and Customer issues
- Communicate and coordinate with internal departments
- Log all help desk interactions
- Follow up on Customer and Internal requests
- Identify and escalate where necessary situations requiring urgent attention
Our take
Quadient is a global company providing intelligent automation for business communication, smart mailing, shipping, and parcel locker solutions; with a focus on improving the customer experience of ordering and receiving packages. Formerly known as Neopost, the company has grown to support hundreds of thousands of customers worldwide.
Quadient has a record for developing its offerings ahead of changes in the market and has a history of smart acquisitions. In the last couple of decades, the company acquired a series of companies with market-leading technologies – such as customer communication management provider GMC Software, and Parcel Pending, the leader in the US parcel locker market.
The beginning of 2024 saw the acquisition of Frama, a mailing and document management solution bring in 30,000 new customers for Quadient. It has also developed its largest lockers yet, enabling the company to expand service to retailers and distributors delivering extra-large and oversized goods.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
2% employee growth in 12 months
Company
Company values
- Empowerment
- Passion
- Inspiration
- Community
Company HQ
Bagneux, France
Articles
Leadership
Geoffrey Godet
(CEO, not founder)Previously served as President & CEO for Flatirons Solutions, CEO for Jouve, and Chairman of the Board for CORENA.
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