Customer Engagement Specialist, Levelpath
New York City
$62-120k
Plus equity
More information about location
AI-native procurement platform
Be an early applicant
AI-native procurement platform
101-200 employees
Be an early applicant
$62-120k
Plus equity
More information about location
101-200 employees
Company mission
To revolutionize the modern procurement software industry.
Role
Who you are
- You love to tackle problems and build solutions
- When intrigued by an idea, you focus your energy and dedicate your mind to learn everything you can about it, quickly!
- Then, you figure out how to apply what you’ve learned to the issue at hand and propel it forward
- Facing big challenges head on inspires you. You chart the process and you own the outcome. You love helping people
- You enjoy sharing knowledge and get energized by smart people navigating complicated problems together. Reaching milestones motivates you
- You believe quick iteration and immediate customer feedback are keys to developing disruptive software. You’re an early riser. And, you're ready for your next adventure
- Empathy, patience, and a sense of urgency when supporting customers
- 4+ years of experience in a customer-facing/customer-management role
- B2B SaaS experience in a fast-paced environment
- BA or BS
- Demonstrated experience problem-solving with attention to detail
- Stellar organizational skills and experience improving processes
- Strong written and verbal communication skills
- Adaptability and ability to flourish in a fast-paced environment
- Comfort in managing multiple workstreams
- Ability to communicate with stakeholders across product and engineering
- Effective collaboration and self-starter mindset
- Availability for some travel - when the time comes to visit your customers!
What the job involves
- We’re looking for a Customer Engagement Specialist to join our team
- Reporting into Product, you will not only get a front row seat to what it takes to scale a successful product from the early days, but you will play a critical role in developing strong relationships with our customers and users, and advocating on their behalf to continuously improve our platform
- We are building a world class support team – obsessed with helping our customers, and focused on getting them back on the right path when challenges arise
- This is a rewarding opportunity to drive meaningful impact and build from the ground up alongside a leadership team passionate about making a difference in the procurement world
- While a startup, we offer most standard benefits you’d expect from a mature organization - even transportation and 401k! You’ll be a part of a spirited international team, in an agile environment with short decision paths and quick delivery. You may leverage any devices and tools that allow you to do your best work
- Drive impact by focusing on customer experience. Examples of day-to-day activities include answering support tickets, providing users guidance when they are stuck, generating product documentation, reporting bugs to product & engineering, and numerous other related jobs
- Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues
- Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction
- Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base
- Build best practice guides and playbooks to ensure our customers and their users are set up for success
- Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath
- You will have a seat at the table and partner with our executive team - helping to build, optimize, and scale our processes, assets, & systems (Zendesk & Salesforce)
Our take
Levelpath is powering enterprise procurement, with a mobile-first, user-friendly platform designed to streamline and modernize the often cumbersome procurement process. The startup aims to alleviate common pain points in business procurement, such as lack of transparency, data silos, and inefficiencies caused by fragmented processes.
With a commitment to creating an enjoyable procurement experience that ultimately leads to company-wide efficiencies and a rapid return on investment. The platform's mobile-centric interface offers a next-gen, easy-to-use approach, while AI algorithms deliver actionable insights and reduce vendor redundancy.
Already serving dozens of enterprise customers, Levelpath recently secured significant capital in a Series B funding round. Now the company is looking to quadruple its revenue over the next year while expanding its customer base across new industries and markets. With procurement representing trillions of dollars in annual business spending globally, Levelpath is ready to capture a meaningful share of this massive opportunity.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2025
$55m
SERIES B
Sep 2023
$30m
SERIES A
Total funding: $99.5m
Company benefits
- 100% Medical, dental, and vision insurance
- Competitive compensation & equity package
- Commuter benefits
- 401k plan
- Flexible PTO & Paid Parental Leave
- Office amenities & team events
Company HQ
Financial District, San Francisco, CA
Leadership
Alex Yakubovich
(Co-Founder & CEO)Previously the General Manager at Workday. Prior to this, they served as the CEO and Vice President at Scout for over 6 years.
Stan Garber
(Co-Founder & President)Co-founded ONOSYS Online Ordering and Scout. They also served as the VP of Spend at Workday and as a Director of Sales at LivingSocial.
Salary benchmarks
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